+1 on ensuring default support group flag. We just had the same issue here From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Monday, January 28, 2013 10:51 AM To: [email protected] Subject: Re: Remedy ITSM 7.6.04 - Change Management - ARERR 1441156
** Claire, Check the people form and make sure that they have a default support group set. I've seen this where on the support group tab, all the groups are set to No in the default column. At least one needs to be Yes. Sent from my iPhone On Jan 28, 2013, at 11:48 AM, "Sanford, Claire" <[email protected]<mailto:[email protected]>> wrote: ** Anyone else get this error message when creating a Change Request? The selected Change Requester is not valid. Use the Return function on the Last Name, First Name, or Phone Number fields to retrieve the Requester's information. (ARERR 1441156) The Last Name, First Name, and Phone Number fields are hidden (BMC's workflow). I have modified his permissions, he has "Change User" license and a floating license. He has Change Coordinator as a Role. I have several people who are getting this message. Any ideas? ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System [email protected]<mailto:[email protected]> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
