Thanks David. Is there a ballpark license cost with the end-use licenses or do I need to get that quote from my sales rep?
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, January 31, 2013 10:45 PM To: arslist@ARSLIST.ORG Subject: Re: SRM in 7.6.04 ** Yes, SRM requires additional licensing. You'll need Service Management Specialist licenses for the administrator(s), analysts or back end technicians. Or, if you've purchased the Suite User bundle, a user utilizing that bundle also has SRM rights. For the end-users you'll need to purchase Self-Service end-user license packs. You are correct that they utilize the read licenses in AR System, but it does cost a little bit to get the legal entitlement to use them with SRM. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul [paul.hodg...@unh.edu] Sent: Thursday, January 31, 2013 6:32 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: SRM in 7.6.04 ** I was recently reviewing a technical assessment from a third party BMC partner we had hired and was curious if SRM requires additional licensing. In the document they referenced read only licences, which I assume is similar to that of approvers. The reason I ask is that we do own the ITSM 7.6.04 suite and wanted to look into self-service requests and using the Service Catalog. Does anyone know if this requires additional licensing or an additional purchase? I haven't been able to hear back from our sales rep this week in regards to licensing questions. [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts & ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edu<mailto:paul.hodg...@unh.edu> http://accounts.unh.edu<http://accounts.unh.edu/> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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