It's a tiered licensing structure, so best to get the quote from your sales rep. Your sales rep can determine how many licenses and of what type you need since the number of licenses influences the price per license.
-David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hodgdon, Paul Sent: Thursday, January 31, 2013 8:26 PM To: [email protected] Subject: Re: SRM in 7.6.04 ** Thanks David. Is there a ballpark license cost with the end-use licenses or do I need to get that quote from my sales rep? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Thursday, January 31, 2013 10:45 PM To: [email protected] Subject: Re: SRM in 7.6.04 ** Yes, SRM requires additional licensing. You'll need Service Management Specialist licenses for the administrator(s), analysts or back end technicians. Or, if you've purchased the Suite User bundle, a user utilizing that bundle also has SRM rights. For the end-users you'll need to purchase Self-Service end-user license packs. You are correct that they utilize the read licenses in AR System, but it does cost a little bit to get the legal entitlement to use them with SRM. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of Hodgdon, Paul [[email protected]] Sent: Thursday, January 31, 2013 6:32 PM To: [email protected]<mailto:[email protected]> Subject: SRM in 7.6.04 ** I was recently reviewing a technical assessment from a third party BMC partner we had hired and was curious if SRM requires additional licensing. In the document they referenced read only licences, which I assume is similar to that of approvers. The reason I ask is that we do own the ITSM 7.6.04 suite and wanted to look into self-service requests and using the Service Catalog. Does anyone know if this requires additional licensing or an additional purchase? I haven't been able to hear back from our sales rep this week in regards to licensing questions. [cid:[email protected]] IT Accounts & ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 [email protected]<mailto:[email protected]> http://accounts.unh.edu<http://accounts.unh.edu/> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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