I have a custom field (Change Summary) that I push from Infrastructure Change to Task. (Most of the people assigned to these taks would like to know just what the task is without having to open the Change.) I'd like this to appear on my email notification. I've read through the ITSM Notification Guide. The SYS:Notification Messages is where I'm able to add fields but this is limited to the SQL menu that comes from the SYS:Form Field Selection form. So I figured I could create a new entry here, but my Custom field does not appear on the Menu Label 1 pulldown which seems to be all the available fields that I can use. Phew! LOL
Here's what I would like the email body to look like: Your group has been assigned Task #Task ID# Task Type: #TaskType# Priority: #Priority# Summary: #Summary# Change Summary: #Change Summary# Where Change Summary is the custom field. Has anyone done this? ITSM 7.6.04 SP3 Thanks, Dave _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
