Yes, I forgot this. Look for a filter that begins with NTE:NPC:TranslateNotificationMessageINC
On Wed, Feb 6, 2013 at 3:27 PM, andres tamayo <[email protected]> wrote: > there is a filters which contains the word "translation" you have to > add a new set field action to replace the ## with the right value. > > 2013/2/6 Boyd, Rebecca <[email protected]>: > > ** It's been a while since I did this but see if this gets you started: > > > > Add the custom field to SYS:Form (SYS:Form Field Selection) (this is what > > makes it available to SYS:Notification Messages) > > > > Add the field to the message in SYS:Notifications > > > > Add field to the NTE:SYS-NT Process Control form (copy & paste field from > > original form) > > > > Modify the filter(s) that pushes the fields added above to notification; > > look for something like HPD:INC:NotificationGenerator_899_PNPC`! > > > > Hope this helps. > > > > Rebecca > > > > > > > > > > > > > > On Wed, Feb 6, 2013 at 9:06 AM, David Boylan <[email protected]> > wrote: > >> > >> I have a custom field (Change Summary) that I push from Infrastructure > >> Change to Task. (Most of the people assigned to these taks would like to > >> know just what the task is without having to open the Change.) I'd like > this > >> to appear on my email notification. I've read through the ITSM > Notification > >> Guide. The SYS:Notification Messages is where I'm able to add fields but > >> this is limited to the SQL menu that comes from the SYS:Form Field > Selection > >> form. So I figured I could create a new entry here, but my Custom field > does > >> not appear on the Menu Label 1 pulldown which seems to be all the > available > >> fields that I can use. Phew! LOL > >> > >> Here's what I would like the email body to look like: > >> > >> Your group has been assigned Task #Task ID# > >> Task Type: #TaskType# > >> Priority: #Priority# > >> Summary: #Summary# > >> Change Summary: #Change Summary# > >> > >> Where Change Summary is the custom field. > >> > >> Has anyone done this? > >> > >> ITSM 7.6.04 SP3 > >> > >> Thanks, > >> > >> Dave > >> > >> > >> > _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> "Where the Answers Are, and have been for 20 years" > > > > > > > > > > -- > > Rebecca Boyd > > Application Administrator > > Wake Forest University > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
