It's been a while since I did this but see if this gets you started: Add the custom field to SYS:Form (SYS:Form Field Selection) (this is what makes it available to SYS:Notification Messages)
Add the field to the message in SYS:Notifications Add field to the NTE:SYS-NT Process Control form (copy & paste field from original form) Modify the filter(s) that pushes the fields added above to notification; look for something like HPD:INC:NotificationGenerator_899_PNPC`! Hope this helps. Rebecca On Wed, Feb 6, 2013 at 9:06 AM, David Boylan <david_boy...@brown.edu> wrote: > I have a custom field (Change Summary) that I push from Infrastructure > Change to Task. (Most of the people assigned to these taks would like to > know just what the task is without having to open the Change.) I'd like > this to appear on my email notification. I've read through the ITSM > Notification Guide. The SYS:Notification Messages is where I'm able to add > fields but this is limited to the SQL menu that comes from the SYS:Form > Field Selection form. So I figured I could create a new entry here, but my > Custom field does not appear on the Menu Label 1 pulldown which seems to be > all the available fields that I can use. Phew! LOL > > Here's what I would like the email body to look like: > > Your group has been assigned Task #Task ID# > Task Type: #TaskType# > Priority: #Priority# > Summary: #Summary# > Change Summary: #Change Summary# > > Where Change Summary is the custom field. > > Has anyone done this? > > ITSM 7.6.04 SP3 > > Thanks, > > Dave > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
