Hi,
The Window-Open and Window-Loaded does not happen that much in ITSM76 with the
Inline-Type form display used. The Display should always happen when you
search and display a new ticket though.
The way BMC has build the Inline forms for ITSM76, it pretty much hides/shows
the form you are currently accessing, but keeps the form loaded in a hidden
View Field.
The other thing that might be problematic is the Mid-Tier Cache. I have
sometimes had severe problems getting Inline form caches to be recached. I
suspect that you have something cached for the browser that is not yet
working. Either in the client-browser-cache or on the Mid-Tier server.
The client-side log I was talking about was what you see in Mid-Tier when you
turn on logging for a user. This is done in the User Preference form.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> The AL's are triggered on display, window open, and window loaded. When you
> say client side logging, I hear user tool. Both of these fields work perfectly
> within the user tool if that makes any difference. Which log should be enabled
> for web clients? Is that mid-tier logging?
>
> Thanks,
> Ron
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
> Sent: Monday, February 25, 2013 11:23 AM
> To: [email protected]
> Subject: Re: New custom field oddity
>
> Hi,
>
> What exactly triggers the ACTL that fill in the fields?
>
> What does your client side logging say? Have you compared the two?
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se
>
>> Hi all,
>>
>> I created a new field on both the HPD:Help Desk and CHG:Infrastructure
>> Change
>> forms. They are both similar in that they are read-only display fields. Each
>> one has an active link that gives the field its value. The AL is working
>> fine
>> as the value is correct on both. The issue I'm having is browser based. Both
>> fields work correctly in IE. However, Only the INC field works in FF and
>> Chrome. The field is there and visible, but I'm unable to interact with it.
>> I
>> can't select/highlight/copy the field contents in those browsers.
>>
>> Any thoughts why one field works but not the other? Is there some setting
>> that
>> I'm missing?
>>
>> Thanks in advance,
>> Ron
>>
>> _______________________________________________________________________________
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>> .
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
