For what it's worth, I've flushed both the browser and mid-tier cache multiple times without change. With the caches flushed, I'm not sure why these fields would perform differently between browsers. Any other ideas?
I've looked at the client logs both in Chrome and IE and they both look the same from my untrained eye. The AL that sets the field value is working in the same way in both logs. Thanks again, Ron -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Monday, February 25, 2013 12:49 PM To: [email protected] Subject: Re: New custom field oddity Hi, The Window-Open and Window-Loaded does not happen that much in ITSM76 with the Inline-Type form display used. The Display should always happen when you search and display a new ticket though. The way BMC has build the Inline forms for ITSM76, it pretty much hides/shows the form you are currently accessing, but keeps the form loaded in a hidden View Field. The other thing that might be problematic is the Mid-Tier Cache. I have sometimes had severe problems getting Inline form caches to be recached. I suspect that you have something cached for the browser that is not yet working. Either in the client-browser-cache or on the Mid-Tier server. The client-side log I was talking about was what you see in Mid-Tier when you turn on logging for a user. This is done in the User Preference form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > The AL's are triggered on display, window open, and window loaded. When you > say client side logging, I hear user tool. Both of these fields work perfectly > within the user tool if that makes any difference. Which log should be enabled > for web clients? Is that mid-tier logging? > > Thanks, > Ron > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: Monday, February 25, 2013 11:23 AM > To: [email protected] > Subject: Re: New custom field oddity > > Hi, > > What exactly triggers the ACTL that fill in the fields? > > What does your client side logging say? Have you compared the two? > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se > >> Hi all, >> >> I created a new field on both the HPD:Help Desk and CHG:Infrastructure >> Change >> forms. They are both similar in that they are read-only display fields. Each >> one has an active link that gives the field its value. The AL is working >> fine >> as the value is correct on both. The issue I'm having is browser based. Both >> fields work correctly in IE. However, Only the INC field works in FF and >> Chrome. The field is there and visible, but I'm unable to interact with it. >> I >> can't select/highlight/copy the field contents in those browsers. >> >> Any thoughts why one field works but not the other? Is there some setting >> that >> I'm missing? >> >> Thanks in advance, >> Ron >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> . > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
