Have you tried accessing the form with multiple user accounts? I have recently seen that sometimes when making a change to form fields that some users will see the change and others won't if only a simple MT cache flush has been done. We now stop Tomcat, delete the cache files and restart Tomcat to effectively rebuild the cache from scratch instead of just refreshing it. This seems to have resolved the seemingly arbitrary issues we were seeing for one subset of users one time, then a different subset of users another time.
-Rick ___________________________ Rick Westbrock QMX Support Services -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, February 26, 2013 3:36 PM To: [email protected] Subject: Re: New custom field oddity Ron, What version of Remedy and what version of Mid-Tier are you running? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Peters, Ron Sent: Tuesday, February 26, 2013 4:28 PM To: [email protected] Subject: Re: New custom field oddity ** After some more testing, I can rule out the AL. I simply created a new character field on both forms, gave them a default value, gave them 'display' for their entry modes, and changed their name/display from 'character field' to 'test field'. I added them both to their respective 'work detail' tabs in an open space for visibility. Flushed cache. In Chrome/FF, when creating a new record, the field on HPD:Help Desk has it's default value that can be highlighted/copied/pasted etc. The field on CHG:Infrastructure Change can do no such thing though it is accessible within IE. I'm still pretty green at this but that just seems stupid. Am I missing a setting? Thoughts? Thanks. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, February 25, 2013 3:16 PM To: [email protected] Subject: Re: New custom field oddity ** Did you flush your MidTier cache after you added the field? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Peters, Ron Sent: Monday, February 25, 2013 10:57 AM To: [email protected] Subject: New custom field oddity ** Hi all, I created a new field on both the HPD:Help Desk and CHG:Infrastructure Change forms. They are both similar in that they are read-only display fields. Each one has an active link that gives the field its value. The AL is working fine as the value is correct on both. The issue I'm having is browser based. Both fields work correctly in IE. However, Only the INC field works in FF and Chrome. The field is there and visible, but I'm unable to interact with it. I can't select/highlight/copy the field contents in those browsers. Any thoughts why one field works but not the other? Is there some setting that I'm missing? Thanks in advance, Ron _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
