I would say it sounds like dev cache mode is turned on for the dev server and off for the production server (assuming they have similar resources) IF this was happening when saving an AL. I don't think dev cache mode comes in to play just to get a list of ALs.
Jason On Mar 13, 2013 3:12 PM, "Cecil, Ken" <[email protected]> wrote: > ** > > On the arserver.exe process on the server: the process is currently taking > up 750 MB private bytes of memory. When I try to get the Active Link list I > see it go up to about 844 MB before I get the error then after the error it > goes back down to about 750 MB**** > > ** ** > > ** ** > > ** ** > > Ken.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Murnane, Phil > *Sent:* Wednesday, March 13, 2013 3:43 PM > *To:* [email protected] > *Subject:* Re: Dev Studio Error getting list of Active Link objects**** > > ** ** > > ** **** > > Ken:**** > > **** > > IIRC, the Windows service honors the system-wide Temp environment > variable. It might look at the TMP env var, but most servers have the two > variables set to the same value. If the service runs under some account > other than Local System, check the user environment variables for that > account to make sure there's no override on the system vars.**** > > **** > > Also, if you haven't looked at the memory utilization, you might want to > check that out.**** > > **** > > --Phil**** > > **** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [ > [email protected]] On Behalf Of Cecil, Ken [[email protected]] > *Sent:* Wednesday, March 13, 2013 13:00 > *To:* [email protected] > *Subject:* Re: Dev Studio Error getting list of Active Link objects**** > > ** **** > > Sound reasonable. Looks like both C and D drive on the apps and DB server > have over 50% free.**** > > **** > > Do you know how to tell the path of the temp space the service is using?** > ** > > **** > > **** > > Ken.**** > > **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Murnane, > Phil > *Sent:* Wednesday, March 13, 2013 12:52 PM > *To:* [email protected] > *Subject:* Re: Dev Studio Error getting list of Active Link objects**** > > **** > > ** **** > > Ken:**** > > **** > > I've seen this in the past when the server daemon (or service in your > case) can't write to the temp folder due to permissions, full disk, etc.** > ** > > **** > > Just in case it helps,**** > > --Phil**** > > **** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [ > [email protected]] On Behalf Of Tanner, Doug [ > [email protected]] > *Sent:* Wednesday, March 13, 2013 12:41 > *To:* [email protected] > *Subject:* Re: Dev Studio Error getting list of Active Link objects**** > > ** **** > > Make sure Dev Studio is 7.6.4 (SP4)**** > > Doug**** > > **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Cecil, > Ken > *Sent:* Wednesday, March 13, 2013 12:40 PM > *To:* [email protected] > *Subject:* Dev Studio Error getting list of Active Link objects**** > > **** > > ** **** > > I cannot pull up the list of Active Links in dev studio on our production > server. Any ideas? Anyone else ever have this?**** > > **** > > “Errors encountered while retrieving Active Links list from <servername>. > ERROR (300): Malloc failed on server; (ARERR 5087)”**** > > **** > > **** > > **** > > **** > > It is just Active Links all the other object types pull up fine, even the > Active Link Guides list.**** > > **** > > **** > > AR 7.5 > ITSM 7.6 > Windows 2003 Enterprise 64bit > SQL 2008**** > > **** > > Thanks,**** > > Ken.**** > > **** > > *From:* Action Request System discussion list(ARSList) > [mailto:[email protected]] * On Behalf Of *Greg Donalson > *Sent:* Wednesday, March 13, 2013 10:29 AM > *To:* [email protected] > *Subject:* Re: Incident Managment Issue 7.6 SP4 - Urgent**** > > **** > > ** **** > > Hi Ramy,**** > > **** > > Make sure the user has a Default Support Group.**** > > **** > > Greg**** > > **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Ramy S. > Ayoub > *Sent:* Wednesday, March 13, 2013 9:15 AM > *To:* [email protected] > *Subject:* Incident Managment Issue 7.6 SP4 - Urgent**** > > **** > > ** **** > > Dears ,**** > > **** > > when selecting template and try to submit ticket below error appear**** > > **** > > Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned > Support Organization (ARERR 326) **** > > **** > > **** > > Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned > Group ID (ARERR 326) **** > > **** > > **** > > Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned > Group (ARERR 326) **** > > **** > > **** > > Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned > Support Company (ARERR 326) **** > > > **** > > > but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea* > *** > > **** > > **** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > **** > > **** > ------------------------------ > > This email and any files transmitted with it are confidential and intended > solely for the addressee. 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