Supersize! - do you want fries with that? ----- Original Message ----- From: "Joe D'Souza" <[email protected]> To: [email protected] Sent: Wednesday, March 13, 2013 3:41:16 PM Subject: Re: Dev Studio Error getting list of Active Link objects
** I was about to say that.. supersize your JVM on your dev studio. I have not seen that specific error happen because of low default JVM settings but it’s worth a try. Also supersize your CPU, disk space as recommended earlier on this thread where the temp folder is so it has enough space to process large requests, and supersize your server memory if its running below par. In my recent experience I have seen significant performance gains when supersizing CPUs from dual to quard cores at a minimum of 2.3 GHz each CPU. If you are running your server under 8 GB of RAM, upsize it. While for the most part the DS is backward compatible, I wouldn’t risk running DS versions that are designed to support overlays with AR System versions that are not. I know that it would do versions check and gray out what’s not applicable, but I do not see a gain of using a higher version of the DS on a lower version of the AR System. A higher patch on the same version should be OK, but I would stay away from a version jump. It may work, but I do not think it is recommended. Joe From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of JD Hood Sent: Wednesday, March 13, 2013 1:06 PM To: [email protected] Subject: Re: Dev Studio Error getting list of Active Link objects ** While you are poking around, you might as well look in your Dev Studio install path for devstudio.ini and open it in a text editor. Make sure the memory settings are up adequate. Mine are set for : -Xms512m -Xmx1024m -JDHood On Wed, Mar 13, 2013 at 1:00 PM, Cecil, Ken < [email protected] > wrote: ** Sound reasonable. Looks like both C and D drive on the apps and DB server have over 50% free. Do you know how to tell the path of the temp space the service is using? Ken. From: Action Request System discussion list(ARSList) [mailto: [email protected] ] On Behalf Of Murnane, Phil Sent: Wednesday, March 13, 2013 12:52 PM To: [email protected] Subject: Re: Dev Studio Error getting list of Active Link objects ** Ken: I've seen this in the past when the server daemon (or service in your case) can't write to the temp folder due to permissions, full disk, etc. Just in case it helps, --Phil From: Action Request System discussion list(ARSList) [ [email protected] ] On Behalf Of Tanner, Doug [ [email protected] ] Sent: Wednesday, March 13, 2013 12:41 To: [email protected] Subject: Re: Dev Studio Error getting list of Active Link objects ** Make sure Dev Studio is 7.6.4 (SP4) Doug From: Action Request System discussion list(ARSList) [ mailto:[email protected] ] On Behalf Of Cecil, Ken Sent: Wednesday, March 13, 2013 12:40 PM To: [email protected] Subject: Dev Studio Error getting list of Active Link objects ** I cannot pull up the list of Active Links in dev studio on our production server. Any ideas? Anyone else ever have this? “Errors encountered while retrieving Active Links list from <servername>. ERROR (300): Malloc failed on server; (ARERR 5087)” It is just Active Links all the other object types pull up fine, even the Active Link Guides list. AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 Thanks, Ken. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Greg Donalson Sent: Wednesday, March 13, 2013 10:29 AM To: [email protected] Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent ** Hi Ramy, Make sure the user has a Default Support Group. Greg From: Action Request System discussion list(ARSList) [ mailto:[email protected] ] On Behalf Of Ramy S. Ayoub Sent: Wednesday, March 13, 2013 9:15 AM To: [email protected] Subject: Incident Managment Issue 7.6 SP4 - Urgent ** Dears , when selecting template and try to submit ticket below error appear Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Organization (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group ID (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Company (ARERR 326) but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. 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