What metrics do you use to evaluate your people? Or are you looking for something more on the system side of data? Are you using Out of the Box BMC applications, or is this custom built? What version of the remedy server are you on, and do you use a web browser, or do you use the native client?
Lots of questions here. Darrell Reading Phone 479.204.5739 [email protected] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanner, Lorraine Sent: Tuesday, March 26, 2013 1:51 PM To: [email protected] Subject: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies? ** After nearly 2 years of banging my head against a wall trying to decipher data, I've decided to give up and ask the experts. Are there any best practices forums or cheat sheets out there to assist HelpDesk managers better utilize the Remedy system? Lorraine Sanner AOC Support Services Supervisor (602) 452-3223 AOC Support: (602) 452-3900 or (855) 229-3900 NEW! Please share your feedback with us --> Support Center Survey<https://docs.google.com/spreadsheet/viewform?fromEmail=true&formkey=dEVtazN5RlRyWDVOYkdac2M2Z3dzUHc6MQ> _ARSlist: "Where the Answers Are" and have been for 20 years_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
