Some of my users are asking for this as well, especially since unlocked records can be edited by basically anybody. The approach I was planning on taking was to simply set the default to Locked on Incidents, Problems, Change Requests, Tasks, and Work Orders. That way if there is some reason for it to be unlocked, they can set it manually, but the default would be more secure.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hennigan, Sandra Sent: Wednesday, April 03, 2013 6:53 AM To: [email protected] Subject: Work Info Locked Field ** ARS & ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g The customer has asked that the default for all Work Info records be set to Locked in order to preserve each entry from being altered. Has anyone out there changed this default setting? Any lessons learned you can share? It seems like a small change but with ITSM, there is no inconsequential change! Assistance is appreciated. Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
