Hi, I have performed this customisation at a number of customers with no adverse side effects (it is quite common).
We sometimes also put an "Override" qualification in for certain Roles/Users. _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hennigan, Sandra Sent: 03 April 2013 12:53 To: [email protected] Subject: Work Info Locked Field ** ARS & ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g The customer has asked that the default for all Work Info records be set to Locked in order to preserve each entry from being altered. Has anyone out there changed this default setting? Any lessons learned you can share? It seems like a small change but with ITSM, there is no inconsequential change! Assistance is appreciated. Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
