I'm wondering if you have any ideas on this. We have looked through all of our audits and cannot determine the cause, but certain users will become Obsolete and/or changed to Non-Support personnel for no apparent reason.
We use AD integration and have not had any trigger events for any of their profiles, however Audit logs for these agents show: Agent 1: Becomes Obsolete, manual reset (kikaplan) 10/26/2012 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 12/26/2012 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 2/25/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 4/27/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) Agent 2: Becomes Obsolete, automatic reset & Non-Support, manual reset (lojeda) 12/11/2012 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 2/10/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 2/11/2013 12:02:16 AM ;Profile Status; AR_ESCALATOR Profile Status: Enabled (1) 4/12/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 4/13/2013 12:02:16 AM ;Profile Status; AR_ESCALATOR Profile Status: Enabled (1) 4/15/2013 - I found user had been changed to Non-Support & corrected it Agent 3: Becomes Obsolete, manual reset & Non-Support, manual reset (dholmes) 8/21/2012 1:00:00 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 10/21/2012 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 2/17/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 4/19/2013 1:00:02 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 4/22/2013 - I found user had also been changed to Non-Support & corrected it Lorraine Sanner AOC Support Service Supervisor (602) 452-3223 AOC Support: (602) 452-3900 or (855) 229-3900 NEW! Please share your feedback with us --> Support Center Survey<https://docs.google.com/spreadsheet/viewform?fromEmail=true&formkey=dEVtazN5RlRyWDVOYkdac2M2Z3dzUHc6MQ> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
