Well...I hate to state the obvious...but you apparently have an escalation running @ around 1 AM that is setting it there. Either through object relationships, ARInside, or some other documentation tool, you should be able to find an escalation that's pushing the status...then find out if there is something on the other end that's causing them to be set to that specific status.
On Tue, Apr 30, 2013 at 11:07 AM, Sanner, Lorraine <[email protected]>wrote: > ** > > I’m wondering if you have any ideas on this.**** > > ** ** > > We have looked through all of our audits and cannot determine the cause, > but certain users will become Obsolete and/or changed to Non-Support > personnel for no apparent reason. **** > > ** ** > > We use AD integration and have not had any trigger events for any of their > profiles, however Audit logs for these agents show:**** > > ** ** > > Agent 1: Becomes Obsolete, manual reset (kikaplan)**** > > 10/26/2012 1:00:01 AM ;Profile Status; AR_ESCALATOR > Profile Status: Obsolete (3)**** > > 12/26/2012 1:00:01 AM ;Profile Status; AR_ESCALATOR > Profile Status: Obsolete (3)**** > > 2/25/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR > Profile Status: Obsolete (3)**** > > 4/27/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR > Profile Status: Obsolete (3)**** > > ** ** > > ** ** > > Agent 2: Becomes Obsolete, automatic reset & Non-Support, manual reset > (lojeda)**** > > 12/11/2012 1:00:01 AM ;Profile Status; AR_ESCALATOR > Profile Status: Obsolete (3)**** > > 2/10/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR > Profile Status: Obsolete (3)**** > > 2/11/2013 12:02:16 AM ;Profile Status; AR_ESCALATOR > Profile Status: Enabled (1)**** > > 4/12/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR > Profile Status: Obsolete (3)**** > > 4/13/2013 12:02:16 AM ;Profile Status; AR_ESCALATOR > Profile Status: Enabled (1)**** > > 4/15/2013 – I found user had been changed to Non-Support & corrected it*** > * > > ** ** > > Agent 3: Becomes Obsolete, manual reset & Non-Support, manual reset > (dholmes)**** > > 8/21/2012 1:00:00 AM ;Profile Status; AR_ESCALATOR > Profile Status: Obsolete (3)**** > > 10/21/2012 1:00:01 AM ;Profile Status; AR_ESCALATOR > Profile Status: Obsolete (3)**** > > 2/17/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR > Profile Status: Obsolete (3)**** > > 4/19/2013 1:00:02 AM ;Profile Status; AR_ESCALATOR > Profile Status: Obsolete (3)**** > > 4/22/2013 – I found user had also been changed to Non-Support & corrected > it**** > > ** ** > > ** ** > > ** ** > > *Lorraine Sanner* > > *AOC Support Service Supervisor* > > *(602) 452-3223* > > ** ** > > AOC Support:**** > > (602) 452-3900 or (855) 229-3900 **** > > *NEW! Please share your feedback with us **à** **Support Center > Survey<https://docs.google.com/spreadsheet/viewform?fromEmail=true&formkey=dEVtazN5RlRyWDVOYkdac2M2Z3dzUHc6MQ> > *** > > ** ** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
