It must be some bad query in that escalation that is updating wrong records.
Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, Lj Sent: Tuesday, April 30, 2013 1:13 PM To: [email protected] Subject: Re: Random issue: Certain profiles become Non-Support / Obsoleted ** Well...I hate to state the obvious...but you apparently have an escalation running @ around 1 AM that is setting it there. Either through object relationships, ARInside, or some other documentation tool, you should be able to find an escalation that's pushing the status...then find out if there is something on the other end that's causing them to be set to that specific status. On Tue, Apr 30, 2013 at 11:07 AM, Sanner, Lorraine <[email protected]> wrote: ** I'm wondering if you have any ideas on this. We have looked through all of our audits and cannot determine the cause, but certain users will become Obsolete and/or changed to Non-Support personnel for no apparent reason. We use AD integration and have not had any trigger events for any of their profiles, however Audit logs for these agents show: Agent 1: Becomes Obsolete, manual reset (kikaplan) 10/26/2012 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 12/26/2012 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 2/25/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 4/27/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) Agent 2: Becomes Obsolete, automatic reset & Non-Support, manual reset (lojeda) 12/11/2012 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 2/10/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 2/11/2013 12:02:16 AM ;Profile Status; AR_ESCALATOR Profile Status: Enabled (1) 4/12/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 4/13/2013 12:02:16 AM ;Profile Status; AR_ESCALATOR Profile Status: Enabled (1) 4/15/2013 - I found user had been changed to Non-Support & corrected it Agent 3: Becomes Obsolete, manual reset & Non-Support, manual reset (dholmes) 8/21/2012 1:00:00 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 10/21/2012 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 2/17/2013 1:00:01 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 4/19/2013 1:00:02 AM ;Profile Status; AR_ESCALATOR Profile Status: Obsolete (3) 4/22/2013 - I found user had also been changed to Non-Support & corrected it Lorraine Sanner AOC Support Service Supervisor (602) 452-3223 AOC Support: (602) 452-3900 or (855) 229-3900 NEW! Please share your feedback with us --> Support Center Survey <https://docs.google.com/spreadsheet/viewform?fromEmail=true&formkey=dEVtazN 5RlRyWDVOYkdac2M2Z3dzUHc6MQ> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
