Hi List, There are some support group A, B, C and tickets(INC,PBM,CHG and TSK) under these support group.Created support group D, E,F and routed all the tickets under A, B, C to D,E,F and assigned to one Assignee who is common in all the D,E,F support group.
Now the challenge is to assign back the ticket to there original assignee and not to the common assignee.So how we can get the data of the previous assignee to revert back. Any help will be appreciated. -- With regards Shivanand Jeerigiwad _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
