Hi Joe, Thanks for the support. The requirement is basically as below,
1) That these tickets were assigned to A, B and C support groups 2) They had individual assignees at that time. 3) Reassigned to support groups D, E and F 4) Under these assigned to one individual common to all 3 4) Now want to assign to D, E and F with the assignee as like in A, B and C support group(Individual not common assignee). . Regards, Shiva On Wed, May 15, 2013 at 12:28 AM, Joe D'Souza <[email protected]> wrote: > ** > > I am not sure I understood your problem correctly but I’ll take a stab at > it based on what I think I understand.**** > > ** ** > > I have understood:-**** > > 1) That these tickets were assigned to A, B and C support groups**** > > 2) They had no individual assignees at that time.**** > > 3) You reassigned to support groups D, E and F**** > > 4) Under these you assigned to one individual common to all 3**** > > 4) Now you want to reassign to A, B and C.**** > > ** ** > > Is that it? I think you could do that if this individual assignee was a > member of A, B and C as well.**** > > ** ** > > If that is not the case and you want it to go to some other individual > assignee, are they a part of D, E and F? If not they would need to be.**** > > ** ** > > If I have completely misunderstood, then you may want to further clarify > as to what you meant by ‘previous assignee’.**** > > ** ** > > Cheers**** > > ** ** > > Joe**** > > ** ** > > PS: You may probably get more responses if you put an appropriate title / > subject to your email. Help needed is so generic – everyones here for some > help – except maybe John Sunderburg (I’m kididng!).. An appropriate subject > for this might have been something like Help with ticket reassignment or > something like that.. It would attract readers who have experience with > that specific area..**** > > ** ** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Shivanand Jeerigiwad > *Sent:* Tuesday, May 14, 2013 6:02 AM > *To:* [email protected] > *Subject:* Help Needed**** > > ** ** > > ** **** > > Hi List,**** > > There are some support group A, B, C and tickets(INC,PBM,CHG and TSK) > under these support group.Created support group D, E,F and routed all the > tickets under A, B, C to D,E,F and assigned to one Assignee who is common > in all the D,E,F support group. > > **** > > Now the challenge is to assign back the ticket to there original assignee > and not to the common assignee.So how we can get the data of the previous > assignee to revert back.**** > > Any help will be appreciated. > **** > > > -- > With regards > Shivanand Jeerigiwad**** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- With regards Shivanand Jeerigiwad _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
