That's what I meant to ask too.
You may want to also check your data in field 112 (Assignee Group field) which can play an important part on permissions if the problem you are having is permission related. Cheers Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, Lj Sent: Wednesday, May 15, 2013 9:04 AM To: [email protected] Subject: Re: Help Needed ** Well....the big question that you must ask then is 'did you store the previous assignees anywhere'? On Tue, May 14, 2013 at 9:18 PM, Shivanand Jeerigiwad <[email protected]> wrote: ** Hi Joe, Thanks for the support. The requirement is basically as below, 1) That these tickets were assigned to A, B and C support groups 2) They had individual assignees at that time. 3) Reassigned to support groups D, E and F 4) Under these assigned to one individual common to all 3 4) Now want to assign to D, E and F with the assignee as like in A, B and C support group(Individual not common assignee). . Regards, Shiva On Wed, May 15, 2013 at 12:28 AM, Joe D'Souza <[email protected]> wrote: ** I am not sure I understood your problem correctly but I'll take a stab at it based on what I think I understand. I have understood:- 1) That these tickets were assigned to A, B and C support groups 2) They had no individual assignees at that time. 3) You reassigned to support groups D, E and F 4) Under these you assigned to one individual common to all 3 4) Now you want to reassign to A, B and C. Is that it? I think you could do that if this individual assignee was a member of A, B and C as well. If that is not the case and you want it to go to some other individual assignee, are they a part of D, E and F? If not they would need to be. If I have completely misunderstood, then you may want to further clarify as to what you meant by 'previous assignee'. Cheers Joe PS: You may probably get more responses if you put an appropriate title / subject to your email. Help needed is so generic - everyones here for some help - except maybe John Sunderburg (I'm kididng!).. An appropriate subject for this might have been something like Help with ticket reassignment or something like that.. It would attract readers who have experience with that specific area.. _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shivanand Jeerigiwad Sent: Tuesday, May 14, 2013 6:02 AM To: [email protected] Subject: Help Needed ** Hi List, There are some support group A, B, C and tickets(INC,PBM,CHG and TSK) under these support group.Created support group D, E,F and routed all the tickets under A, B, C to D,E,F and assigned to one Assignee who is common in all the D,E,F support group. Now the challenge is to assign back the ticket to there original assignee and not to the common assignee.So how we can get the data of the previous assignee to revert back. Any help will be appreciated. -- With regards Shivanand Jeerigiwad _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- With regards Shivanand Jeerigiwad _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
