One time I had a problem because there was an existing alias with the same name as the group I was trying to rename. Hope that makes sense. I found this by looking through the list of forms that get updated when a Support Group name is changed. Also, you might want to check out SW00346842 or KA392430. There was an issue with filter "INT:CHGFND:DAT:SGPOrgLargeForms_Update_Q`!". I think it was resolved by your version but you might want to check it out.
On Wed, May 22, 2013 at 7:25 AM, Ali A. Musa <[email protected]> wrote: > For group/LoginName may be still in the cache you need to re-load. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Thomas > Sent: Wednesday, May 22, 2013 1:58 PM > To: [email protected] > Subject: DataWizard update hangs while changing a Support Group name > > Hi List, > > I am currently having trouble updating a Support Group in ITSM 7.6.03 to a > new name using the Data Wizard. > > All steps for the update remain in status pending. When I check > HPD:Helpdesk or Support Group Forms, the new group name is already > displayed and the old one is missing. > Is there a way to find out where it is hanging? > > Thanks! > > Best Regards, > Thomas > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > The information in this email may contain confidential material and it is > intended solely for the addresses. Access to this email by anyone else is > unauthorized. If you are not the intended recipient, please delete the > email and destroy any copies of it, any disclosure, copying, distribution > is prohibited and may be considered unlawful. Contents of this email and > any attachments may be altered, Statement and opinions expressed in this > email are those of the sender, and do not necessarily reflect those of > Saudi Telecommunications Company (STC). > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
