Amar, Those plugins are on the ServiceNow side. SN allows you to indicate which plugins you have in your environment; these allow you to consume and publish web services. Much as you would integrate with Remedy ARS using web services, you do the same, in concept, with SN. To start, you have to ensure that these plugins are loaded in your environment. If you are unsure how to do this, call SN customer support and they can turn it on and a matter of minutes.
When integrating between any two ticketing systems you will need to develop a mapping from the source form to the target form. As SN's incident form is usually customized, that mapping could look like anything and probably will not be reusable with another customer's SN instance. By reading Remedy's integration guide you should get a good idea of how to integrate ticketing systems using web services. Understanding the Remedy side will go a long way towards integrating with any ticketing system using web services. Regars, Dale Hurtt --------- Hello All, Thank you for your suggestions. As i said in my previous mail that We are trying to integrate ITSM with service now ,it means we would like to send incidents from ITSM to Service now system as there are few vendors who are using Service now as a ticketing tool. I have gone through the Service now wiki and i found that there are 2 plugin which needs to be installed .Plugin name are as follows : Web Service Consumer Plugin (com.glide.web_service_consumer) Web Service Application Plugin (com.glide.web_service_application) Does it means we need to install these two plugin on Remedy server ? Correct me if i am wrong. If answer is yes then could you please let me know how i can download these plugin ? ----Amar _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
