Let me see, you want to create ServiceNow tickets from Remedy ITSM Incidents?
BMC Remedy ITSM provides an open API with java based code, web services, plug ins, etc. etc. It is the largest installed base of ITSM, which I am sure it is important for ServiceNow to integrate with. Shouldn't you be asking ServiceNow what their built for the web applications can consume or what they provide to be consumed? Mainly because you haven't mentioned anything for the Remedy side to consume from the ServiceNow side. Or have you already tried that and had to come to the BMC Remedy side for help? Daniel From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Remedy consultant Sent: May 24, 2013 4:55 AM To: [email protected] Subject: Re: need help about integrating ITSM with Service now ** Hello All, Thank you for your suggestions. As i said in my previous mail that We are trying to integrate ITSM with service now ,it means we would like to send incidents from ITSM to Service now system as there are few vendors who are using Service now as a ticketing tool. I have gone through the Service now wiki and i found that there are 2 plugin which needs to be installed .Plugin name are as follows : . Web Service Consumer Plugin (com.glide.web_service_consumer) . Web Service Application Plugin (com.glide.web_service_application) Does it means we need to install these two plugin on Remedy server ? Correct me if i am wrong. If answer is yes then could you please let me know how i can download these plugin ? ----Amar On Thu, May 23, 2013 at 10:26 AM, Joe D'Souza <[email protected]> wrote: ** Amar, You have very loosely used the word integrate. Integrate could mean any number of things. So with that very abstract idea of what you need to get done, I would suggest the use of web services to do what you need to. While there are some limitations going that path (most of which are described in the web services section of the integration guide), it would be a path with least resistance, with a fairly quick turnaround, should you face no problems. To the best of my knowledge, ServiceNow is Web Service capable too, so it would be the ideal tool, given the lack of detailed information of what you need to get done. Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Remedy consultant Sent: Wednesday, May 22, 2013 11:47 PM To: [email protected] Subject: need help about integrating ITSM with Service now ** Hello All, We are trying to integrate ITSM with service now (in which ITSM will create incidents tickets in service now) . could you please provide your inputs about what needs to be done from remedy side ? ---Amar _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
