Service Now has a "Remedy Connector" web service app already available. Hit up the SN wiki site and search for it.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Wednesday, May 22, 2013 11:56 PM To: [email protected] Subject: Re: need help about integrating ITSM with Service now ** Amar, You have very loosely used the word integrate. Integrate could mean any number of things. So with that very abstract idea of what you need to get done, I would suggest the use of web services to do what you need to. While there are some limitations going that path (most of which are described in the web services section of the integration guide), it would be a path with least resistance, with a fairly quick turnaround, should you face no problems. To the best of my knowledge, ServiceNow is Web Service capable too, so it would be the ideal tool, given the lack of detailed information of what you need to get done. Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Remedy consultant Sent: Wednesday, May 22, 2013 11:47 PM To: [email protected]<mailto:[email protected]> Subject: need help about integrating ITSM with Service now ** Hello All, We are trying to integrate ITSM with service now (in which ITSM will create incidents tickets in service now) . could you please provide your inputs about what needs to be done from remedy side ? ---Amar _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
