I wonder if that is a diff with 7.6.4 & 8.x? I am finally going live with 7.6.4 (from 7.0.3) here in 14 days.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, Lj Sent: Tuesday, June 04, 2013 12:56 PM To: [email protected] Subject: Re: Adding a new "Work Info Type" for change management ** Christie, I have found that you only need to overlay the views in very specific situations If the selection field is NOT a drop down or if it IS a drop down, and you aren't adding your value to the END of the list...but once you have added it to view overlays, and positioned it where you need it...you can delete the view overlays, or remove it from them (if they already existed) On Tue, Jun 4, 2013 at 1:51 PM, Pargeter, Christie :CO IS <[email protected]> wrote: ** I have found I need to overlay all views that this field is on too. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, Lj Sent: Tuesday, June 04, 2013 12:30 PM To: [email protected] Subject: Re: Adding a new "Work Info Type" for change management ** Howard, Remember that you need to overlay the Form, then the Field, and if you are on 8.1, change the granular overlay type to 'Overwrite' in the proper section, then you can change the values. On Tue, Jun 4, 2013 at 1:25 PM, Howard Richter <[email protected]> wrote: ** I tried to add it on to the CHG:Infrastructure Change form "Work Info Type" (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. Just unsure where. Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess <[email protected]> wrote: ** Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, "Richter, Howard (CEI - Atlanta)" <[email protected]> wrote: ** Good afternoon all, I need to add a new " Work Info Type" for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard <image001.gif> <http://www.coxenterprises.com/> Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = [email protected] Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) <image002.png><image003.png> <http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.p ng> <image004.png> <http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.p ng> Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas <http://innovation.coxenterprises.com/ideas> View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx <http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
