Hi Folks,
Just another odd behaviour I am noticing and wondering if, firstly, anyone else does this, and secondly, if there is any work-around for this. This behaviour is only noticed on 8.1 and not on 8.0 or other versions of ARS though my memory gets murkier as time passes. Environment: ITSM 8.1 Full suite running on Windows and MS SQL on a separate server. ARS Version 8.1.00 201301251157 DB Type SQL -- SQL Server DB Version 2008 R2 (SP2) - 10.50.4000.0 (X64) OS Windows 6.1 2 element server group. I connect to the admin server. Issue: I am getting 93s regularly though intermittently at a single point when the server is actually busy. The oddity is that point. I initialise by authenticating to the server and then asking for a very few pieces of information from that server including its name and version. I then build a complete list of available, readable info items and get that as well (some 350ish). It is here that I get the timeouts albeit when the server is busy. The call is "ARGetServerInfo". I obviously select only the readable items. If I get through that, I have generally no further time-outs and processing runs at normal speeds. I now execute the same three calls on another 7.1 server - that is: session initiation, a few items in a single getinfo call, all available items in a further get info call. I then process queries, updates, schema and field gets across the two servers - all without further ado. Most if not all the info for this call would be in memory of the arserver, So the oddity is why this call often returns a 93, only on the 8.1 server, and only when the server is actually busy, having responded very quickly to the same call with only a few items in the request block. Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com We are a BMC Technology Alliance Partner. Check out Software Tool House's free Diary Editor and out Freebies Section for ITSM 7.6.04 and 8.0.0 Fields spreadsheets. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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