I would try doing a little bit of logging or maybe even chopping the list
down to see where the problem is.  I imagine it's just one or two out of
the entire list that's giving you a headache.

I threw together a quick script to iterate through them and 209 - Get DB
Free Space took a while.  Outside of that everything came back pretty darn
fast.




On Mon, Jun 10, 2013 at 4:38 AM, Ben Chernys <
[email protected]> wrote:

> **
>
> Hi Folks,****
>
> ** **
>
> Just another odd behaviour I am noticing and wondering if, firstly, anyone
> else does this, and secondly, if there is any work-around for this.  This
> behaviour is only noticed on 8.1 and not on 8.0 or other versions of ARS
> though my memory gets murkier as time passes.****
>
> ** **
>
> Environment:****
>
> ** **
>
> ITSM 8.1 Full suite running on Windows and MS SQL on a separate server.***
> *
>
> ** **
>
> ARS Version       8.1.00 201301251157****
>
> DB Type               SQL -- SQL Server****
>
> DB Version          2008 R2 (SP2) - 10.50.4000.0 (X64) ****
>
> OS                          Windows 6.1****
>
> 2 element server group.  I connect to the admin server.****
>
> ** **
>
> Issue:****
>
> ** **
>
> I am getting 93s regularly though intermittently at a single point when
> the server *is* actually busy.  The oddity is that point.****
>
> ** **
>
> I initialise by authenticating to the server and then asking for a very
> few pieces of information from that server including its name and version.
> ****
>
> ** **
>
> I then build a complete list of available, readable info items and get
> that as well (some 350ish).  It is here that I get the timeouts albeit when
> the server is busy.  The call is “ARGetServerInfo”.  I obviously select
> only the readable items.  ****
>
> ** **
>
> If I get through that, I have generally no further time-outs and
> processing runs at normal speeds.  ****
>
> ** **
>
> I now execute the same three calls on another 7.1 server – that is:
> session initiation, a few items in a single getinfo call, all available
> items in a further get info call.  I then process queries, updates, schema
> and field gets across the two servers – all without further ado.  ****
>
> ** **
>
> Most if not all the info for this call would be in memory of the
> arserver,  So the oddity is why this call often returns a 93, only on the
> 8.1 server, and only when the server is actually busy, having responded
> very quickly to the same call with only a few items in the request block.*
> ***
>
> ** **
>
> Ben Chernys
> Senior Software Architect
> [image: logoSthInc-sm]
>
> Canada / Deutschland
> Mobile:      +49 171 380 2329    GMT + 1 + [ DST ]
> Email:       *Ben.Chernys_AT_softwaretoolhouse.com
> *Web:         www.softwaretoolhouse.com
>
> We are a BMC Technology Alliance Partner.****
>
>
> Check out Software Tool House's free Diary Editor and out Freebies****
>
> Section for ITSM 7.6.04 and 8.0.0 Fields spreadsheets.
>
> *Meta-Update**,* our premium ARS Data tool, lets you automate
> your imports, migrations, *in no time at all*, without programming,
> without staging forms, without merge workflow.
> http://www.softwaretoolhouse.com/  ****
>
> ** **
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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