Hello All, We are facing an issue while Remapping SRD's.
Scenario: We have to remap few SRD's such that the Service Request question-answers flow down till the Work Orders. >> These SRD's have common AOT (same or different PDT's). What we have done : 1. We have taken all the SRD's offline which are related to the AOT. 2. Added the Required fields in the AOT. 3. Now for some of the SRD's (not all) when we go to SRD and click on the mappings, we do not find the fields which we have added in the AOT (Step 2). Can you please let me know what could be the reason for this behavior? Thanks and Regards, Rajesh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
