Hi, As mentioned by others, you need to re-select the PDT for the new values to be exposed back to the SRD. This however leads on to the pain of having to re-map the whole SRD Questions > PDT Variables.
I have created a small customisation to aid in the re-mapping where you can save the current values (in Notepad or similar) and paste back in the old mappings - still some manual work but less that re-mapping the full SRD if you have large concatenations on the mappings. http://www.missingpiecessoftware.com/site-map/articles/76-srd-quick-edit Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rajesh Shinde Sent: 18 June 2013 17:31 To: [email protected] Subject: Issue in Mapping SRD's Hello All, We are facing an issue while Remapping SRD's. Scenario: We have to remap few SRD's such that the Service Request question-answers flow down till the Work Orders. >> These SRD's have common AOT (same or different PDT's). What we have done : 1. We have taken all the SRD's offline which are related to the AOT. 2. Added the Required fields in the AOT. 3. Now for some of the SRD's (not all) when we go to SRD and click on the mappings, we do not find the fields which we have added in the AOT (Step 2). Can you please let me know what could be the reason for this behavior? Thanks and Regards, Rajesh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
