Clearing the PDT in the SRD and remapping solved the issue for us.
On Wed, Jun 19, 2013 at 6:15 PM, Pierson, Shawn < [email protected]> wrote: > Rajesh, > > Did you skip the PDT part? SRDs don't directly connect to AOTs, so you > have to create variables to map to the AOT fields as an intermediary > between the SRD and the AOT. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Rajesh Shinde > Sent: Tuesday, June 18, 2013 11:38 PM > To: [email protected] > Subject: Re: Issue in Mapping SRD's > > Hello All, > > Applogoes for the confustion. > I am using SRM 2.2.00. > When i click on the Process Template Mapping button in the SRD form,I do > not see the Fields in the Fullfilment Application fields table for the > Fullfilmant template.(Though I have added the Target data in the > AOT) > > Regards, > Rajesh > > > On 6/18/13, Carl Wilson <[email protected]> wrote: > > Hi, > > As mentioned by others, you need to re-select the PDT for the new > > values to be exposed back to the SRD. > > This however leads on to the pain of having to re-map the whole SRD > > Questions > PDT Variables. > > > > I have created a small customisation to aid in the re-mapping where > > you can save the current values (in Notepad or similar) and paste back > > in the old mappings - still some manual work but less that re-mapping > > the full SRD if you have large concatenations on the mappings. > > > > > > http://www.missingpiecessoftware.com/site-map/articles/76-srd-quick-ed > > it > > > > > > Kind Regards, > > > > Carl Wilson > > > > > > http://www.missingpiecessoftware.com/ > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Rajesh Shinde > > Sent: 18 June 2013 17:31 > > To: [email protected] > > Subject: Issue in Mapping SRD's > > > > Hello All, > > > > We are facing an issue while Remapping SRD's. > > > > Scenario: > > > > We have to remap few SRD's such that the Service Request > > question-answers flow down till the Work Orders. > > > >>> These SRD's have common AOT (same or different PDT's). > > > > What we have done : > > > > 1. We have taken all the SRD's offline which are related to the AOT. > > 2. Added the Required fields in the AOT. > > 3. Now for some of the SRD's (not all) when we go to SRD and click on > > the mappings, we do not find the fields which we have added in the AOT > (Step 2). > > > > > > Can you please let me know what could be the reason for this behavior? > > > > Thanks and Regards, > > Rajesh > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > Private and confidential as detailed here: > http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot > access the link, please e-mail sender. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
