Not sure if it related to the problem you're seeing. I remember there is permission issue with the fields being used on the email subject line. Are they public view?
Andrew On Wed, Jun 19, 2013 at 2:51 PM, Pruitt, Christopher (Bank of America Account) <[email protected]> wrote: > ** > Hello All, > > We are stumped on an issue and was hoping someone on the list would have > an idea why this would be occurring after upgrading from ARS version 7.1 > with it works on to 7.6.04 and now it does not. This is regarding Emails > being generated in a Filter by Notify contain a Subject line without > variable substitution. The message text is working okay. Any ideas? > > Here are the details: > > The filter has the following set on it. > > Set Fields From: Task_Details_Join > > Set Field If > 'Task_Details_Request_ID' = $Request ID$ > > If No Requests Match: Set Fields to $NULL$ > If Multiple Requests Match: Use First Matching Request > > Field Mapping: > Field Name Value > TempChar1 $OrderNumber$ > TempChar2 $LineTicketNumber$ > > Notify > Notify Text: Order $TempChar1$, ticket number $TempChar2$, the task $Full > Task Name$ has been assigned to you as of $TIMESTAMP$. > User Name: $Assigned_To_Email_Address$ > Priority: 0 > Mechanism: Email > Subject: Order $TempChar1$ / # $TempChar2$ has a Task that has been > assigned to you. > > Include Fields: None > > When we check the filter log it shows > Checking " TASK-GA710-NOTAFY- New_Assignee`!" (710) > > --> Passed -- perform actions > > 0: Set Fields > > TempChar1 (600000000) = ORDER_TIC-00000971986 > > TempChar2 (600000001) = 8097764-001 > > 1: Notify > > Priority: 0 Mechanism: Email To: > > *tester1**@hp.com*<[email protected]> > > Order ORDER_TIC-00000971986, ticket number 8097764-001, > the task 1.00.01 Add Line Item has been assigned to you as of 06/19/13 > 13:34:31. > > Order / # has a Task that has been assigned to you. > > So you can see the Text did set the variables: > > TempChar1 and TempChar2 but the same two variables are also used on the > Subject line and it just sets blank values in there. We have triple checked > to make sure that the same variables are used in the Set Fields, Notify > Subject and Notify Text and yet the Subject line the variables are NULL. > > Any clues as to why this is occurring after an upgrade? > > Our environment: > Server OS: HP-UX B.11.31 > Database: Oracle 10.2.0.4.0 - 64bi > Database Client Libraries: Oracle 11.2.0 > Remedy ARS version: 7.6.04 SP4 201209051922 > > > *Christopher Pruitt* > Business Consulting III > Remedy Developer > BMC Certified Administrator: BMC Remedy AR System 7.6.04 > *HP Enterprises Services > **[email protected] > **www.hp.com* <http://www.hp.com/> > > > *Confidentiality Notice:* This message and any files transmitted with it > are intended for the sole use of the entity or individual to whom it is > addressed, and may contain information that is confidential, privileged, > and exempt from disclosure under applicable law. If you are not the > intended addressee for this e-mail, you are hereby notified that any > copying, distribution, or dissemination of this e-mail is strictly > prohibited. If you have received this e-mail in error, please immediately > destroy, erase, or discard this message. Please notify the sender > immediately by return e-mail if you have received this e-mail by mistake. > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
