Taking into the consideration regarding comments people made about permissions, I checked those. Public already had 'view' permissions so I up'd it to Change. No difference. I think I'll try change what field is there and then maybe back again. Stranger fixes have worked before.
Susan On Wed, Jun 19, 2013 at 9:11 PM, Susan Palmer <[email protected]> wrote: > I actually have a similar problem on v7.5. It's on a notification email > filter that has been working for several versions and worked fine for at > least 1-2 years on v7.5. Then I went into the filter, probably the first > change since we went to v7.5, and made an adjustment to the body and since > then the Case ID will not show the value in the Subject line, only the > $Ticket ID$ field label. I've tried everything I can think of, including > recreation, and it continues to do. I'm not touching the other similar > filters I have! > > We're in the process of upgrading to v8.1 so I won't be spending more time > on it and I'm curious to see how the new version does it. > > These are filters that were initially created in v5 10 years ago. > > Susan > > > On Wed, Jun 19, 2013 at 4:51 PM, Pruitt, Christopher (Bank of America > Account) <[email protected]> wrote: > >> ** >> Hello All, >> >> We are stumped on an issue and was hoping someone on the list would have >> an idea why this would be occurring after upgrading from ARS version 7.1 >> with it works on to 7.6.04 and now it does not. This is regarding Emails >> being generated in a Filter by Notify contain a Subject line without >> variable substitution. The message text is working okay. Any ideas? >> >> Here are the details: >> >> The filter has the following set on it. >> >> Set Fields From: Task_Details_Join >> >> Set Field If >> 'Task_Details_Request_ID' = $Request ID$ >> >> If No Requests Match: Set Fields to $NULL$ >> If Multiple Requests Match: Use First Matching Request >> >> Field Mapping: >> Field Name Value >> TempChar1 $OrderNumber$ >> TempChar2 $LineTicketNumber$ >> >> Notify >> Notify Text: Order $TempChar1$, ticket number $TempChar2$, the task $Full >> Task Name$ has been assigned to you as of $TIMESTAMP$. >> User Name: $Assigned_To_Email_Address$ >> Priority: 0 >> Mechanism: Email >> Subject: Order $TempChar1$ / # $TempChar2$ has a Task that has been >> assigned to you. >> >> Include Fields: None >> >> When we check the filter log it shows >> Checking " TASK-GA710-NOTAFY- New_Assignee`!" (710) >> > --> Passed -- perform actions >> > 0: Set Fields >> > TempChar1 (600000000) = ORDER_TIC-00000971986 >> > TempChar2 (600000001) = 8097764-001 >> > 1: Notify >> > Priority: 0 Mechanism: Email To: >> > *tester1**@hp.com*<[email protected]> >> > Order ORDER_TIC-00000971986, ticket number 8097764-001, >> the task 1.00.01 Add Line Item has been assigned to you as of 06/19/13 >> 13:34:31. >> > Order / # has a Task that has been assigned to you. >> >> So you can see the Text did set the variables: >> >> TempChar1 and TempChar2 but the same two variables are also used on the >> Subject line and it just sets blank values in there. We have triple checked >> to make sure that the same variables are used in the Set Fields, Notify >> Subject and Notify Text and yet the Subject line the variables are NULL. >> >> Any clues as to why this is occurring after an upgrade? >> >> Our environment: >> Server OS: HP-UX B.11.31 >> Database: Oracle 10.2.0.4.0 - 64bi >> Database Client Libraries: Oracle 11.2.0 >> Remedy ARS version: 7.6.04 SP4 201209051922 >> >> >> *Christopher Pruitt* >> Business Consulting III >> Remedy Developer >> BMC Certified Administrator: BMC Remedy AR System 7.6.04 >> *HP Enterprises Services >> **[email protected] >> **www.hp.com* <http://www.hp.com/> >> >> >> *Confidentiality Notice:* This message and any files transmitted with it >> are intended for the sole use of the entity or individual to whom it is >> addressed, and may contain information that is confidential, privileged, >> and exempt from disclosure under applicable law. If you are not the >> intended addressee for this e-mail, you are hereby notified that any >> copying, distribution, or dissemination of this e-mail is strictly >> prohibited. If you have received this e-mail in error, please immediately >> destroy, erase, or discard this message. Please notify the sender >> immediately by return e-mail if you have received this e-mail by mistake. >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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