I actually have a similar problem on v7.5. It's on a notification email filter that has been working for several versions and worked fine for at least 1-2 years on v7.5. Then I went into the filter, probably the first change since we went to v7.5, and made an adjustment to the body and since then the Case ID will not show the value in the Subject line, only the $Ticket ID$ field label. I've tried everything I can think of, including recreation, and it continues to do. I'm not touching the other similar filters I have!
We're in the process of upgrading to v8.1 so I won't be spending more time on it and I'm curious to see how the new version does it. These are filters that were initially created in v5 10 years ago. Susan On Wed, Jun 19, 2013 at 4:51 PM, Pruitt, Christopher (Bank of America Account) <[email protected]> wrote: > ** > Hello All, > > We are stumped on an issue and was hoping someone on the list would have > an idea why this would be occurring after upgrading from ARS version 7.1 > with it works on to 7.6.04 and now it does not. This is regarding Emails > being generated in a Filter by Notify contain a Subject line without > variable substitution. The message text is working okay. Any ideas? > > Here are the details: > > The filter has the following set on it. > > Set Fields From: Task_Details_Join > > Set Field If > 'Task_Details_Request_ID' = $Request ID$ > > If No Requests Match: Set Fields to $NULL$ > If Multiple Requests Match: Use First Matching Request > > Field Mapping: > Field Name Value > TempChar1 $OrderNumber$ > TempChar2 $LineTicketNumber$ > > Notify > Notify Text: Order $TempChar1$, ticket number $TempChar2$, the task $Full > Task Name$ has been assigned to you as of $TIMESTAMP$. > User Name: $Assigned_To_Email_Address$ > Priority: 0 > Mechanism: Email > Subject: Order $TempChar1$ / # $TempChar2$ has a Task that has been > assigned to you. > > Include Fields: None > > When we check the filter log it shows > Checking " TASK-GA710-NOTAFY- New_Assignee`!" (710) > > --> Passed -- perform actions > > 0: Set Fields > > TempChar1 (600000000) = ORDER_TIC-00000971986 > > TempChar2 (600000001) = 8097764-001 > > 1: Notify > > Priority: 0 Mechanism: Email To: > > *tester1**@hp.com*<[email protected]> > > Order ORDER_TIC-00000971986, ticket number 8097764-001, > the task 1.00.01 Add Line Item has been assigned to you as of 06/19/13 > 13:34:31. > > Order / # has a Task that has been assigned to you. > > So you can see the Text did set the variables: > > TempChar1 and TempChar2 but the same two variables are also used on the > Subject line and it just sets blank values in there. We have triple checked > to make sure that the same variables are used in the Set Fields, Notify > Subject and Notify Text and yet the Subject line the variables are NULL. > > Any clues as to why this is occurring after an upgrade? > > Our environment: > Server OS: HP-UX B.11.31 > Database: Oracle 10.2.0.4.0 - 64bi > Database Client Libraries: Oracle 11.2.0 > Remedy ARS version: 7.6.04 SP4 201209051922 > > > *Christopher Pruitt* > Business Consulting III > Remedy Developer > BMC Certified Administrator: BMC Remedy AR System 7.6.04 > *HP Enterprises Services > **[email protected] > **www.hp.com* <http://www.hp.com/> > > > *Confidentiality Notice:* This message and any files transmitted with it > are intended for the sole use of the entity or individual to whom it is > addressed, and may contain information that is confidential, privileged, > and exempt from disclosure under applicable law. If you are not the > intended addressee for this e-mail, you are hereby notified that any > copying, distribution, or dissemination of this e-mail is strictly > prohibited. If you have received this e-mail in error, please immediately > destroy, erase, or discard this message. Please notify the sender > immediately by return e-mail if you have received this e-mail by mistake. > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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