Thanks a bunch everyone! Based on the replies I understand, ARS Upgrade from v5.1.2 to v8.1 is feasible.. Although, to upgrade ITSM(HPD v5.1.2) will be very challenging. At this moment, we do not have enough budget to perform this at a full stretch but trying the best whatever we could do at our end with very limited resources we have. The upgrade we have planned so far is to only upgrade ARS and bring it to a newer/supported version. Also, at the same time, we are moving away from Solaris to Linux.(which I understand would be a challenge for our DBA) I do understand, there is a risk of HPD v5.1.2 not working properly or at all on ARS 8.1, as per ticket with BMC - they clearly stated that it is not supported. So, as you all suggesting to go with fresh install of ITSM 8.1 makes sense.
So far, we have performed ARS v5.1.2 upgrade to ARS v7.6.04(5.1.2>6.3>7.1>7.6.04) and HPD v5.1.2 is functional(knock on wood!!!). Made notes of the changes, tested and made some fixes wherever needed. Used migrator to run the difference reports, Misi's rrrDefFieldDiff tool and made notes. About the expand boxes, we didn't make any changes right now(left them as it is) but thinking just to hide the expand boxes on the main forms,for eg: HPD, etc. We have heavy customizations and integrations(on HPD as well). On dev, it is very challenging for us to test all these thoroughly but we been starting and making sure that the Creates, Updates & Deletes work and there are no issues. Also, at the same time, trying to run quick tests through most of the customer features & functions we have. Any additional advise or recommendations? On Thursday, June 27, 2013 10:12:01 AM UTC-7, Jason Miller wrote: _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
