revised.

Pascale/List

I'm still experiencing this issue, we have a issue open with  BMC for months 
now. 
Along with what you suggested, which  BMC also suggested, we have implemented  
- didnot work.
In your websphere 8 configuration is httponly enable or disabled?



issue:

We are using 
Back end - ARS 7.5 P4  on Unix 6.1.7 with 11g
Currently - We have a functioning 7.5 P4 MT 32 bit environment connected to the 
back end. 
This new MT 7.6 SP 4 is our attempt to upgrade the MT environment, then do the 
back end. 

New MT env,
UNIX 6.1.7
Websphere 8 64 bit
Deployed 7.6 SP 4
Able to login in to config
http://new_httpserver:port1/arsys/shared/config.jsp
http://new_httpserver:port2/arsys/shared/config.jsp
- and add the backend server, and the report and log filesystem.
I'm currently not going thru the loadbalancers.

(installed tomcat on win7 pc , and deployed 7.6sp4 mt against 7.5p4 backend, 
works fine)

New MT:
new_httpserver >-F/W- http port1, port2--> 
new_websphere_app_MT7.6SP4_server_1---> F/W- http port1, port2, 80, 8080, TCP_1 
->Backend_ARS_7.5P4_server                                           

new_httpserver >-F/W- http port1, port2-->new_websphere_app_MT7.6SP4_server_2 
---> F/W- http port1, port2, 80, 8080, TCP_1 -> Backend_ARS_7.5P4_server

New MT:
old_httpserver:port3>-no firewall --> old_websphere_app_MT7.5p4_server_1 >-F/W- 
http port3, port4, 80, 8080, TCP_1 ->Backend_ARS_7.5P4_server                   
                        
old_httpserver:port4>-no firewall -->old_websphere_app_MT7.4P4_server_2  >-F/W- 
http port3, port4, 80, 8080, TCP_1 ->Backend_ARS_7.5P4_server

issue: 

http://new_httpserver:port1/arsys/shared/login.jsp
http://new_httpserver:port2/arsys/shared/login.jsp

after entering id and password it returns the below page and not getting 
authenticated and same login page appears with below url -
http://httpserver:port1/arsys/shared/login.jsp?/arsys/forms/server/Remedy+Home+Page+2/Default+Admin+View/?cacheid=d74a89db
http://httpserver:port2/arsys/shared/login.jsp?/arsys/forms/server/Remedy+Home+Page+2/Default+Admin+View/?cacheid=d74a89db

However, the user is logged in, per the license usage or being prompt to logout 
user when try to log into old http servers.
http://old_httpserver:port3/arsys/shared/login.jsp
http://_oldhttpserver:port4/arsys/shared/login.jsp

This is the closest to the our issue I have looked at for references, please 
let me know if i'm on the the right track..
http://ars-action-request-system.1093659.n2.nabble.com/Midtier-Loadbalancer-is-not-working-Any-suggestion-URGENT-td7586174.html

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