I have started the 'custom' process Lj suggested. Forms went quick but the 5800 active links are still chugging away. Have all the other workflow items to do after that so I'm guessing it may take a couple of days.
I'm pleased that the solution was relatively easy. I noticed that even while the server is busy with that task, records are still available via the user tool and web tool. I'm still on a 'happy' high. Thanks for the input! Susan On Thu, Jul 18, 2013 at 5:19 PM, Jason Miller <[email protected]>wrote: > ** I agree with LJ if you are going to stay with custom apps long-term. > > In our case we are replacing our "old" environment completely with a new > ITSM 8.x system. Much of what we built will never make it to the ITSM > environment because it is no longer relevant or already part of ITSM. As > we bring custom apps and functions over to our ITSM environment we use > Custom and Overlay as appropriate. > > Because our "old" 7.6.04 system is in the process of being replace we are > not using overlays. We do not expect it to move past 7.6.04. Primarily to > keep User Tool support for the old apps that were never updated to fully > function in Mid-Tier. There are a few things that would be nice to have as > overlays such as our customizations to AR System Email Messages, Group, > User, etc. but since we anticipate no upgrades and minimal patching if any > we are not undertaking the task of moving things to overlay layers. > > This system has been 7.6.04 since November of last year and we have not > had any issues where overlays would be a factor. We do development work > the way we have always done (well since 7.5). The hardest things is > remembering to switch from Base mode to Best Practice when switching > between the old and ITSM environment. Using different BP and Base > workspaces helps because when I change workspaces the server list also > changes as appropriate. > > On the other hand the wwrug.org Remedy app was build in Base Mode on > 7.6.04. I started off using overlays but because there were some issues > early on and Deployable Apps could not be overlaid I just skipped it in the > interest of time. After WWRUG12 the server was upgraded to 8.1 and I > converted all of the WWRUG objects to Custom. It was easy and has been > working great. > > HTH, > Jason > > > On Thu, Jul 18, 2013 at 8:24 AM, Longwing, Lj <[email protected]> wrote: > >> ** >> Susan, >> With the direction provided by BMC years ago, I highly recommend that you >> convert all of your forms and objects to 'Custom'. Ensuring that you only >> convert YOUR stuff to custom. Once you do this, it'll be 'business as >> usual' for changing/customizing all of your stuff. >> >> Being in a custom object bypasses all of that overlay stuff, and being >> you aren't dealing with base mode and base objects, you shouldn't be >> dealing with overlays and all of the complications related to that anyway. >> >> This is a simple process of highlight one/many objects, right click and >> choose 'convert to custom'. Do this for everything at the same time >> because you don't want to deal with complications of having a 'base' active >> link associated with a 'custom' form (which can't happen in normal >> situations)....so convert everything and then ignore the fact that overlays >> exist (for the moment).... >> >> >> On Thu, Jul 18, 2013 at 9:16 AM, Susan Palmer <[email protected]>wrote: >> >>> ** >>> This week I experienced great joy when we completed our 'play' server >>> upgrade from v7.5, oracle 10g, solaris to v8.1, oracle 11g unicode, on >>> linux, also installing mid tier for the first time. >>> >>> #1 - Wish there was a separate mid tier manual. Working with that large >>> 8.0 doc is cumbersome when you're trying to focus on one aspect. (small >>> rant, sorry). >>> >>> #2 - Accessed the mid tier and was very pleased to see our forms (custom >>> system) looking very similar to user tool forms right from the start. Even >>> those forms with lots of tabs and fields. >>> >>> So I wanted to adjust our console page banner just a bit since it seemed >>> to squash up a bit cutting off the bottoms of the 'p' in the wording. But >>> couldn't make any changes in the 8.1 dev tool. >>> >>> Ah yes, overlays. I didn't realize that the system is 'locked' for >>> changes until you make a decision. The decision appears to be, use Base >>> Development or Overlays. >>> >>> We do not have BMC applications, we are custom. Yes we have core system >>> forms which I do not change with the exception of the AR System Email >>> Messages form to add fields referencing other data from an originating >>> place which have non-reserved field IDs. >>> >>> I've read some old arslist entries regarding this choice and the >>> documentation. I'd just like the opinion of any one who chose Base >>> Development months ago, likely on their custom system, and if that has >>> worked successfully for them. >>> >>> I'd like to keep our system simplified as much as possible. I'm the >>> only Remedy Dev/Admin here so there are no others making changes and we >>> have no plans to add BMC applications. If we did it would be a total re-do >>> of everything. >>> >>> Has Base Development mode caused any issues? Thinking ahead to a v9 >>> upgrade did anyone on 7.6 have issues on a custom system upgrading to 8.x >>> that was in Base mode? >>> >>> I appreciate your opinions. >>> >>> Thanks, >>> Susan >>> >>> Susan Palmer >>> ShopperTrak >>> 233 S Wacker St 41st Floor >>> Chicago, IL 60606 >>> 312-529-5325 >>> [email protected] >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
