Jason, Just a 'warning' for you regarding the Buffer Log setting. This is great when dealing with 'general' output, but when trying to capture crash data, the value should be turned off because it's possible that the thread that's crashing might not output its final data to log because of buffer....so I agree having it on 'in general' is a good idea...but depending on the WHY of it being on...Buffer may not be the right setting.
On Tue, Jul 23, 2013 at 10:30 AM, Jason Miller <[email protected]>wrote: > ** We haven't noticed any issues. We also haven't done any true > benchmarks but all seems well. You'll probably want to make sure you have > Buffer Logged Lines checked. See "Buffering log output" > https://docs.bmc.com/docs/display/public/ars81/Server+logging+modes > > I resisted for the longest time in fear of performance issues as well as > security. All your data is now being written the app server's disk as well > as the db. I finally broke down and figured the app server is sacred space > and if you can't trust the people who have access to the server then you > have bigger issues. Sure there is something to be said about increasing > your data's surface area but one must weigh the benefit vs.risk for their > environment. > > Regarding logs parsing I think you'll only get teasers about the WWRUG13 > sessions for now. There is something about why buy the cow if the milk is > free? This is has always been a quandary; there is a need to have people > pay to put on the conference but there are those who will never be able > make that happen. Should they suffer just because their funding is tight? > Liking open source things I don't necessarily think so but I guess that is > also why the conference is considered an investment in your Remedy > shop?.?.?. > > Jason > > > On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS < > [email protected]> wrote: > >> ** >> >> Do you see a performance hit for having the logging turned on? Also, is >> there another site with more info about the Log Parsing & Management >> session. I can’t get funding for WWRUG.**** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Jason Miller >> *Sent:* Monday, July 22, 2013 4:37 PM >> >> *To:* [email protected] >> *Subject:* Re: Attachments Vanishing**** >> >> ** ** >> >> ** Do you have server side logging turned on? If you have >> Filter/SQL/Escalation logging turned on you should be able to search for >> the INSERT/DELETE to the B table and see who did it and if you are really >> lucky the workflow that did it. One you know who and when you can >> hopefully identify a user procedure that is being done (or not done) or >> system oddity that is doing it.**** >> >> ** ** >> >> In the last 8 months or so I have become a fan of leaving server side >> logging on full time. I have been able to track down so many odd things by >> logging API/SQL/Filter/Escalations to one ~2 GB log file.**** >> >> ** ** >> >> PLUG: I have seen a preview of the tools that will be demonstrated in the >> "Log Parsing and Management" session at WWRUG13 ( >> http://wwrug13.com/breakouts.html) and these are amazing for making that >> 2 GB log file something manageable and useful in a hurry.**** >> >> ** ** >> >> Jason**** >> >> ** ** >> >> On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS < >> [email protected]> wrote:**** >> >> ** **** >> >> This has nothing to do with Tasks. This is all around the attachments on >> the parent Change’s Work Info tab. Our Help Desk is building these Changes >> with a template then go in and add a Work Info with an attachment (Summary >> is just “notes & CRQ” then attach the document). Then they select Next >> Stage & Save to the db (all of this is at the Mode = Create). **** >> >> **** >> >> Then we hear that the attachment either never arrives to the other team >> or it “vanishes” after a “couple of days”.**** >> >> **** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Pargeter, Christie :CO IS >> *Sent:* Monday, July 22, 2013 11:16 AM**** >> >> >> *To:* [email protected] >> *Subject:* Attachments Vanishing**** >> >> **** >> >> ** **** >> >> Has anyone had this with 7.6.4? We are getting reports of a ton of >> Change tasks “vanishing” from the system. I asked my DBA to turn on >> logging for the B tables but I am not seeing anything. We are using the >> Classic view of ITSM 7.6.4.**** >> >> **** >> >> Thanks**** >> >> **** >> >> ARS 7.6.4 SP 4**** >> >> ITSM 7.6.4 SP 4**** >> >> RKM 7.6.4 SP 4**** >> >> SLM 7.6.4 SP 1**** >> >> Window 2008 – 64 Bit**** >> >> MS SQ 2005**** >> >> IIS/Tomcat**** >> >> MidTier 7.6.4 SP 4**** >> >> **** >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_**** >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_**** >> >> ** ** >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
