Scott, Everyone has posted some decent stuff. The ITSM Suite is a beast. There are not a lot of developers out there that know all the apps inside and out. Most focus on only a few of the apps, Incident and Change being the biggest ones. I have found that a lot of remedy developers that have been around for a while and try to transition to the ITSM Suite end up heavily customizing a system that doesn't need to be customized. I would download the user guides and learn how to use the applications first. It is really important to understand the functionality of the ITSM Suite before you dive into developing in it. It sounds like you already have the developer knowledge, so customizations in a homegrown app are the same as customizations in the ITSM Suite. However, with the ITSM Suite there is the small chance that your customizations can break some major functionality and have a devastating impact on the system. Nothing to worry about that's what dev systems and backups are for.
Shoot me an email at [email protected]<mailto:[email protected]>. Depending on where you are looking to work I may be able to put you on a team, which will allow you to ease into the ITSM Suite. We have a contract in DC that is ramping up between now and December. I'm looking to place 6 more developers on the project ranging from admins to senior developers. I also have some cleared openings if you have a clearance. Brian From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Scott Hallenger Sent: Friday, July 26, 2013 12:18 PM To: [email protected] Subject: Remedy Refresher needed ** Hello everyone I have not posted on the ARS list in years, but I find that I am now in need of the brain power of this list. I have been a developer for about 12-15 years, going all the way back to Remedy 2.0 and Baystone up to remedy ARS 7.6. Unfortunately I now find myself in a situation in which I am derailed. My company has switched off of remedy (and they regret it) and is now using an application called CA Service Desk which is at least 10yers behind Remedy in its evolution. I have been painfully working with CA Service Desk since October of 2012, and have done almost nothing with Remedy. The remedy job market seem pretty good lately and I have been trying to jump back in. I have had several interviews for some great jobs but I have bombed them all because my Remedy detailed knowledge is way too cloudy (use it or lose it). When asked to provide any kind of detailed knowledge I stumble because of my 9mth hiatus. So what I am looking for is this. Is there some kind of free self test, self assessment, or study guide that I can get my hands on to help bring my skills back to the forefront. A simple list of 100 questions would help (anything would help). Thanks in advance and I look forward to your replies. Oh and some final parting advice..... If anyone ever tries to point you in the direction of CA Service Desk "Run..Run as fast as you can in the other direction". _ARSlist: "Where the Answers Are" and have been for 20 years_ DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
