Agreed. There as a number of factor that play into the answer here that it's best to discuss this with a BMC representatives. Do they already own Remedy ITSM or not? How did they license the solution? Under legacy licensing model or under current ITSM Suite licensing model? Are these users expected to use other parts of the ITSM applications? E.g. create or access knowledge articles that help with resolution of incidents? Is Remedy OnDemand an option, which has a monthly subscription fee rather than a perpetual licensing fee?
Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Wednesday, August 07, 2013 7:48 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing ** Floating licenses are fairly costlier than fixed type license, but about the cost of your overall licenses ,I think your BMC Account Manager will help you in more detail. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, August 07, 2013 8:13 PM To: arslist@ARSLIST.ORG Subject: Licensing ** Hi, A business colleague of posed a question to me. They have 24 X 7 support. If they purchase 10 fixed AR System licenses, and 40 AR system floating 10 fixed Incident Management license, and 40 floating Incident Management licenses - about how much should this cost? Is there a ballpark number? I know each case is different. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
