One correction - the little SLA icon shows that the Service Target is NOT attached to the Incident, but when I click on the details link, it does display the proper SLA Service Target - without the related milestone.
Rick On Fri, Aug 9, 2013 at 8:59 AM, Rick Cook <[email protected]> wrote: > Yes, I did. There were two that couldn't be built because I didn't define > data for those specific fields, but the rest built successfully each time I > did so. > > Rick > > > On Fri, Aug 9, 2013 at 8:35 AM, andres tamayo <[email protected]> wrote: > >> ** >> sorry but i have to ask. >> >> did you check the administration tab to validate that filters for >> milestone was successfully built! >> >> >> 2013/8/9 Rick Cook <[email protected]> >> >>> ** >>> >>> ARS/ITSM 7.6.04 SP1 >>> >>> I am kind of new to SLA 7.6, but it doesn't seem that difficult to >>> learn. However, my test SLA has >>> >>> * One Agreement, populated with >>> >>> * Three Service Targets, each of which has >>> >>> * One Milestone, which has >>> >>> * Two Actions >>> >>> When I create an Incident, the Service Target associates itself with the >>> Incident, but the ST's Milestone does not. I've rebuilt them multiple >>> times and tried all kind of options and changes, but nothing seems to >>> change. >>> >>> What am I missing? >>> >>> Rick >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
