Rod,
We ran into this when we were in UAT on 7.6.04 SP1. The reason we were
given is that the overlay has become corrupt (?). We had to recreate our
overlay after deleting it and things worked fine afterwards. Not sure how
feasible it is with a production environment though.
Thanks,
Anusha
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Griffin, Rod E ACE-IT Contractor
Sent: Tuesday, August 27, 2013 12:14 PM
To: [email protected]
Subject: Re: [EXTERNAL] Fields randomly appearing or disappearing on Incident
form (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: NONE
Thanks Natalie,
I should have mentioned flushing the mid-tier cache and user's browser cache
does seem to clear it up. This isn't the first rodeo for us either with this
occurring.
Just looking for some sort of least disruptive recovery during the middle of
the day.
Thanks again
Rod
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Stroud, Natalie K
Sent: Tuesday, August 27, 2013 10:45 AM
To: [email protected]
Subject: Re: [EXTERNAL] Fields randomly appearing or disappearing on Incident
form (UNCLASSIFIED)
Rod:
We are on ITSM 7.6.04 SP2 and also run Best Practices view in Incident
Management. I can tell you that we have definitely seen the behavior you show
in your screenshot, although only once that I can remember. There are actually
other weird things that we see more often.
As I was not the one who had to resolve the issue, I unfortunately don't
remember what the fix was. I'd probably try some of the standard things like
flushing the mid-tier cache, then clearing the cache on the user's browser and
trying again.
Good luck!
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
[email protected]
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Griffin, Rod E ACE-IT Contractor
Sent: Tuesday, August 27, 2013 8:51 AM
To: [email protected]
Subject: [EXTERNAL] Fields randomly appearing or disappearing on Incident form
(UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: NONE
We're on ARS 7.6.04 SP4, Mid-Tier 7.6.04 SP4. Our customers are on IE8 and IE9.
Running the Best Practice View of the Incident form our customers randomly see
fields that appear to move on top of other fields or hidden fields become
visible or field just disappear.
Has anyone experienced this type of behavior?
I have attached one screenshot.
Rod Griffin
Lockheed Martin
Remedy Development and Support
303-319-2036
Classification: UNCLASSIFIED
Caveats: NONE
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Classification: UNCLASSIFIED
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