Well, anything is possible, LOL. Having done desktop support for several years before I started working full-time with Remedy, I can see several potential sources of problems:
* What is the recommended upgrade process and are there any steps need to be done manually? (Are there instructions? Did you actually FOLLOW said instructions? If you relied on memory instead, did you remember correctly?) * Functional changes associated with the update that BMC needs to address. * Differences in recommended upgrade processes - maybe Apache has one while BMC recommends something slightly different, in which case, who you listen to can determine whether you have problems or not. * Corrupted download. Installs, but does not work correctly. But yes, someone who has bravely stepped out onto the bleeding edge and attempted this update is going to be in the best position to speak to any pitfalls! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA [email protected]<mailto:[email protected]> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, Lj Sent: Tuesday, August 27, 2013 10:16 AM To: [email protected] Subject: Re: [EXTERNAL] Fields randomly appearing or disappearing on Incident form (UNCLASSIFIED) ** Just out of curiosity. I periodically see notes in my Tomcat log that tells me that the ecache (caching mechanism used by Mid-Tier) is out of date, and a new version is available.... Has anyone ever upgrade ecache?....is it possible, does it break Mid-Tier? On Tue, Aug 27, 2013 at 10:14 AM, Griffin, Rod E ACE-IT Contractor <[email protected]<mailto:[email protected]>> wrote: Classification: UNCLASSIFIED Caveats: NONE Thanks Natalie, I should have mentioned flushing the mid-tier cache and user's browser cache does seem to clear it up. This isn't the first rodeo for us either with this occurring. Just looking for some sort of least disruptive recovery during the middle of the day. Thanks again Rod -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Stroud, Natalie K Sent: Tuesday, August 27, 2013 10:45 AM To: [email protected]<mailto:[email protected]> Subject: Re: [EXTERNAL] Fields randomly appearing or disappearing on Incident form (UNCLASSIFIED) Rod: We are on ITSM 7.6.04 SP2 and also run Best Practices view in Incident Management. I can tell you that we have definitely seen the behavior you show in your screenshot, although only once that I can remember. There are actually other weird things that we see more often. As I was not the one who had to resolve the issue, I unfortunately don't remember what the fix was. I'd probably try some of the standard things like flushing the mid-tier cache, then clearing the cache on the user's browser and trying again. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA [email protected]<mailto:[email protected]> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Griffin, Rod E ACE-IT Contractor Sent: Tuesday, August 27, 2013 8:51 AM To: [email protected]<mailto:[email protected]> Subject: [EXTERNAL] Fields randomly appearing or disappearing on Incident form (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE We're on ARS 7.6.04 SP4, Mid-Tier 7.6.04 SP4. Our customers are on IE8 and IE9. Running the Best Practice View of the Incident form our customers randomly see fields that appear to move on top of other fields or hidden fields become visible or field just disappear. Has anyone experienced this type of behavior? I have attached one screenshot. Rod Griffin Lockheed Martin Remedy Development and Support 303-319-2036 Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
