i experienced this particular issue randomly. i have configured spanish language so from time to time a particular user saw fields overlapped mainly on incident id area.
my first solution was to flush server cache then the error goes but definitely not the best "solution" then i realized that if i go to user preferences change something, particularly, language then go back the error goes away. Since then it is my workaround. 2013/8/27 Das, Anusha (non-US) <[email protected]> > Rod, > > We ran into this when we were in UAT on 7.6.04 SP1. The reason we > were given is that the overlay has become corrupt (?). We had to recreate > our overlay after deleting it and things worked fine afterwards. Not sure > how feasible it is with a production environment though. > > Thanks, > Anusha > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Griffin, Rod E ACE-IT Contractor > Sent: Tuesday, August 27, 2013 12:14 PM > To: [email protected] > Subject: Re: [EXTERNAL] Fields randomly appearing or disappearing on > Incident form (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: NONE > > Thanks Natalie, > > I should have mentioned flushing the mid-tier cache and user's browser > cache does seem to clear it up. This isn't the first rodeo for us either > with this occurring. > Just looking for some sort of least disruptive recovery during the middle > of the day. > > Thanks again > Rod > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Stroud, Natalie K > Sent: Tuesday, August 27, 2013 10:45 AM > To: [email protected] > Subject: Re: [EXTERNAL] Fields randomly appearing or disappearing on > Incident form (UNCLASSIFIED) > > Rod: > > We are on ITSM 7.6.04 SP2 and also run Best Practices view in Incident > Management. I can tell you that we have definitely seen the behavior you > show in your screenshot, although only once that I can remember. There are > actually other weird things that we see more often. > > As I was not the one who had to resolve the issue, I unfortunately don't > remember what the fix was. I'd probably try some of the standard things > like flushing the mid-tier cache, then clearing the cache on the user's > browser and trying again. > > Good luck! > > Natalie Stroud > SAIC @ Sandia National Laboratories > ARS-ITSM Tester > Albuquerque, NM USA > [email protected] > ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Griffin, Rod E ACE-IT Contractor > Sent: Tuesday, August 27, 2013 8:51 AM > To: [email protected] > Subject: [EXTERNAL] Fields randomly appearing or disappearing on Incident > form (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: NONE > > We're on ARS 7.6.04 SP4, Mid-Tier 7.6.04 SP4. Our customers are on IE8 and > IE9. > > Running the Best Practice View of the Incident form our customers randomly > see fields that appear to move on top of other fields or hidden fields > become visible or field just disappear. > Has anyone experienced this type of behavior? > > I have attached one screenshot. > > Rod Griffin > Lockheed Martin > Remedy Development and Support > 303-319-2036 > > > > Classification: UNCLASSIFIED > Caveats: NONE > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > Classification: UNCLASSIFIED > Caveats: NONE > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
