Try this ... straight from the smartest gal I've ever met at BMC. :-)
1) increase the escalation threads to 8 minimum / 8 maximum
2) configure the SLM:EventSchedule:TAD_PollingEscalation to run in a separate
escalation pool (either Pool 7) and modify it to run every minute rather than
the out-of-box setting of every five mintes
3) configure these three escalations to run in their own escalation pool (Pool
8)
SLM:ConfigReviewPeriod:Check
SLM:EventSchedule:TAD_PollingEscalation_Compliance
SLM:EventSchedule:TAD_PollingEscalation_InvalidateMeasurement
.: Mike T :.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of shashidhar M S
Sent: Thursday, August 29, 2013 5:06 AM
To: [email protected]
Subject: Records in SLM:Measurement form are delayed
Hello Experts,
I am seeking your expertise with regards to an SLM issue.
Issue: When an incident is created, the active link
INT:HPDSLM:INC:SLAStatus_150_Green is responsible for changing the color of the
SLMDVF field to green. It looks for the value SLM Status = "Within The Service
Target". The issue here is, the color change is getting delayed, say it takes 4
to 5 minutes to turn green. On checking, the value for SLM Status on HPD:help
Desk form is blank for 4 to 5 minutes. Also the creation of corresponding
entries on SLM:Measurement form are delayed.
Request you to post your thoughts. Thanks
Best Regards,
Shashidhar
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