Hi There, I thought to give my opinion on many issues raised in this discussion.
I am Canadian and worked for that last 20 years with Government of BC. They had Remedy 4.x platform, and put me to develop some apps. That was back in 1998, and never been to courses or anything. I managed to learn it quickly and started developing complicated applications that interfaces our Government Network infrastructure via calling perl and/or c from filters to be able to make the Remedy apps configure cisco routers from a Remedy interface ..... and more fun stuff.... However, I have not been working on remedy solid since 1998, they moved me around as a government employee to work on different technologies and different products. Products like Peregrine ServiceCenter and the old AssetCenter, and some integration products like webmethods, biztalk and others >>>>>> So, as Computer Science graduate, I got around with my career solving issues without really much training. Oh yes, as how governments work and they are slow, they finally sent me to some courses in Pleasnton, CA, but after I kind of learned almost the essentials myself. I am not certified at anything at all. I only hold my Computer Science Degree form Faculty of Engineering at the University of Victoria, BC, Canada. As the discussion goes around pay and benefits, well I am still paid almost 75% of what that job is offering, and I am 50 years of age now! Yes, benefits fir my current employer is good, and I enjoy six weeks of paid vacation because of my seniority and remember this is a union job here in Canada ... But, I agree with some who said that cost of living is just rising and yes, with my salary now, I hardly can make ends meet raising a family of three children. After about 8 years of not working on Remedy, management put me back on upgrading Remedy from 6.1 ... and just in the last six months, I managed without support and much help figure out the upgrade procedures for 7.6.04, then they wanted the latest and greatest and did upgrade to 8.1 for that platform. We are still in the middle of migrating data and applications ...etc ... We have lots of complicated custom apps that interface with Solairs as the OS, and for that I devised and admin tool for us that I am writing using Java and using the wonderful API ARS8.1 offers ......... So, I really did that without help and no vendor support and NO TRAINING!!! Now, am I satisfied with my pay? When I read these discussions and the good pay some or you Remedy experts in US are making, I start wondering how much I am underpaid :) But, then I like to live on the West Coast of BC, Canada ..... So, if this job was offered in Vancouver, BC, I would have consider it, but then I do not have any certifications. Thank you for allowing my comments ..... Best Regards, Mamdoh Ashir Government of British Columbia, -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Friday, September 13, 2013 9:16 AM To: [email protected] Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr I think you all are giving too much credit to ServiceNow, who have great marketing and a good product, but I don't think they're anywhere near causing all the doom and gloom some of you seem to think. There has always been competition, as well as highs and lows in this market. It's true that Remedy (or Service Now) won't last forever, but I don't see the market being so radically different in 10 years that there are no Remedy users or an overabundance of Remedy developers. Software-wise, I think Remedy is still strong for companies that don't want sensitive data in the hands of unknown people. Utilities, governments, hospitals, etc. are probably a niche BMC has a good corner on. Other types of less regulated companies such as manufacturers, may be more open to SAAS, and thus might be more inclined to compare ServiceNow and Remedy On Demand directly. BMC does seem to have some good ideas for other areas that I haven't seen anyone else really doing much with. Sure, MyIT isn't something that many companies are going to immediately jump on board with, but by being the first to the market with something like this, they're going to have a good head start. The stuff we work with in I.T. is undergoing a change that is at least as radical as going from dumb terminals connected to a mainframe to everyone having their own laptops. I think what we are seeing is more revolutionary. Virtualization, cloud computing, smaller units of work being outsourced on public sites for low rates, bring your own device, the switch from PCs to mobile devices, etc. are all hitting at the same time. If anything, I.T. work will be expanding rather than constricting, but we'll have to be comfortable with new skills to adapt to it. If we're lucky, BMC will adjust as well and we'll be able to continue working with their products. If we're less lucky, we'll have to learn new stuff with new logos on the products and different sales guys. Employment-wise, I think the Remedy market is oversaturated by people who have a very shallow understanding of what they are working with. In my experience, I've had to work to become a competent Remedy developer, to basically starting over to become a competent ITSM administrator. There is very little overlap in those skillsets as others have pointed out. You might find the best custom app ARS developer who accidentally destroys your ITSM installation. You might find someone who has memorized all the classes if the CMDB, the specific names of the various Licenses, Roles, Permissions, etc. used with People records and how they should be used, but then you ask them to create a basic Active Link with a Set Fields action on one field, and they're completely lost. A huge number of Remedy people are even less familiar with other I.T. technology like "real" programming, SQL, infrastructure stuff, reporting, etc. which can tremendously help you do the work. Like with anything, the really good Remedy people with balanced, yet current experience can make a lot of money. The rest make considerably less. It seems like we've got the equivalent of some Iron Chef winners around here complaining about the rates Applebee's is hiring for their chefs. On this specific position, I don't think I'd be willing to take it unless I were unemployed and unable to find a local position or a contract job. That being said, I wouldn't consider someone who took it to be dumb or anything like that. I would guess that the customer doesn't really know what they need, and I suppose since it's a government job it is more important to have the right paperwork than the actual skills to do the job so they would probably put up with someone who isn't a great Remedy resource if they had the right security clearance and Remedy certification. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jim Manara Sent: Friday, September 13, 2013 10:25 AM To: [email protected] Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Lest we forget, Remedy began as a way to develop applications without having to pay for expensive DBA talent. The cycle appears to be nearing its completion as managed solutions like ServiceNow leverage the delivery of applications without having to pay for expensive Remedy talent. We have become our parents. There is still work out there and the rates are declining. Still an all inclusive of $50 per hour for a non local is an opportunity I would not pursue. Everyone has to make their own decision. For those who have read this far, I am looking for a new contract. Regards Maybe it's because (random numbers on the way) BMC wants half a million dollars to setup an install with a 20% annual support contract, and 'qualified developers' want $200/hr to develop in it. Those numbers are quasi made up...but not entirely. Don't get me wrong...I love Remedy, I have made my career with it for the last 15 years...it is hands down, the best tool on the market at the moment to do what it does....but there is competition out there...some of them are doing it faster/cheaper and nipping at BMC's heels. I don't want anyone to take a job that is beneath them....if you don't like the opportunity, or are some way shape or form 'insulted' by the amount of money that is being offered...one of a few things will happen 1 - They will find someone at the rate they are looking for 2 - They will increase the rate till they find someone 3 - they will switch off the platform to something else that they can afford to use 4 - insert your hypothetical outcome here Having been in the position of hiring people in the past, we were told by our recruiters that we just couldn't find 'qualified' people for less than $120/hr...but guess what...we did, for the entire time I was on the project. On Fri, Sep 13, 2013 at 8:29 AM, David Charters < [email protected]> wrote: > I am just very frustrated with receiving emails that want an ITSM > Remedy ITIL V3 for $50.00 all inclusive. That is just completely ridiculous. > Maybe > I am just too old school. I know a company in Chicago that does > nothing except convert Remedy customers to Service Now. They have 190 > employees and that is all they do. > > Sincerely, > > David Charters > Charters Technologies > 317-331-8985 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Brian Pancia > Sent: Friday, September 13, 2013 9:57 AM > To: [email protected] > Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET > CLEARANCE > - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract > Rate $38-48/hr > > Interesting conversation. I think the salary is pretty good given the > area and the fact they are looking for an Admin. This could be a > great opportunity for someone who has only been doing Remedy for a > couple years. > > I've interviewed and hired a number of Remedy Admin and Developers > over the years. A challenge we face is that we get a lot of > developers that have been working with Remedy for years. However, the > last version they worked on was 4 releases back or they never worked > with the ITSM Suite. In my opinion this puts you at a junior level > despite the years of experience. > This is a hard pill for some to swallow. This is like an organization > looking for a Windows Admin that last worked with Windows NT. From > what I have seen over the years there is a disconnect between years' > experience and level of expertise. They are not the same. > > As far as security clearances go. For a Secret clearance there > shouldn't be a huge salary increase. Interim Secret clearances can go > through fairly quickly in most cases. When you get to some of the > other clearance levels out there it is a little different, but I don't > think the salaries are a huge difference. Just my two cents. > > Brian > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Differ, Alfred W CTR PHD > NSWC, > 210 > Sent: Thursday, September 12, 2013 9:05 PM > To: [email protected] > Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET > CLEARANCE > - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract > Rate $38-48/hr > > This is a good discussion about the distinctions involved in the type > of work we all do and how the cost of living impacts offers. > It is even more cool when people in the area speak up in defense of > the group recruiting for the job. It helps all of us sift out the real > people from the wanna-bees. > > Whoever goes for this will have a clearer idea of what they are > applying for now. 8) > > > I've done both contract and FTE work and I know there is no good way > to compare rate expectations. The 2x factor for 1099 contracts is just > a start. > > > Good luck to all involved. > > -al > > > Alfred Differ - Sr. Database Engineer > NDTI / NSWC PHD > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Longwing, Lj > Sent: Thursday, September 12, 2013 1:13 PM > To: [email protected] > Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET > CLEARANCE > - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract > Rate $38-48/hr > > ** > True....but the rate you get paid daily isn't the same as requiring > relocation assistance to take the job...that can be negotiated with > the hiring company :) > > > On Thu, Sep 12, 2013 at 2:06 PM, Brian Goralczyk > <[email protected]> > wrote: > > > ** > I think the issue that people are bringing up when saying the > rates are low is that basically you are limiting yourself to people in > the area. > Anyone outside the area that might have to travel can't afford to for > that rate unless someone else is picking up the tab. > > Even if you consider moving for the job, the rate is to low to > cover moving expenses in most peoples eyes. > > But like everyone else, this is my view. > > Brian Goralczyk > > Brian Goralczyk > Phone 574-643-1144 > Email [email protected] > > > On Thu, Sep 12, 2013 at 3:58 PM, Longwing, Lj > <[email protected]> > wrote: > > > ** > I think the 'rate' discussion is more complicated than > all of that. I have been a Remedy developer in my area for 15+ > years....I know my value, and am certainly nowhere NEAR a 'Junior' > developer. I know the cost of living ranges in Colorado Springs and I > can honestly say that I have worked for the rate discussed in this > posting. > > If I lived say...in DC, where many of the 'government' > jobs > come out of...no, this rate would be an insult and wouldn't provide a > sufficient income to live comfortably.....but in a country where the > poverty line sits somewhere around $20K/year, I can't say a job paying > 5 times that is a 'bad' job by any means. > > It's true that Colorado Springs is not Virginia/DC/New > York/Washington, as far as markets are concerned....but the rates that > are typically discussed on the list are, as you said 'contract' > rates...and the rate being discussed in this posting is an employee > rate. > > > On Thu, Sep 12, 2013 at 1:19 PM, Ars Lister > <[email protected]> wrote: > > > ** > The truth is, for a regular salaried employee, > the salary is OK and the rates translate into salary. Contractors > typically do not get holidays, sick days, vacation days, or personal > days. If it's a > W-2 > contract rate, they MAY get access to the medical aspect of the > benefit plans but are typically not invited into the 401K aspect. > Ergo, translating salaries into rates are improper and > non-competitive. > > As for stability, I and several of my > associates have had 1-2 year engagements at more than double those > rates at numerous companies and governmental agencies. Stability does > not define the value of the skillset on the market. If you're able to > leverage people who do not know their value on the market-- kudos. If > your cost of living is lower than other markets, then yes, a reduction > of $10-20 on the rate may still be competitive. But over half? Then > like someone said earlier, you must be looking for a junior person. > > PS: Remedy Administrator used to mean Remedy > Developer but in this day and age, it usually means someone who is > configuring the applications with data. The advertised rates are > appropriate for Remedy Admins with that detail as that is a science in > itself, but no where close to what it takes to be a Developer > regardless of level. However, the description of the position > indicates that the old-school definition is being used-- you all want > a seasoned Developer. > In > that case, those rates are wayyyyy off. It is what it is. > > From: "Lockwood, Teresa L" <[email protected]> > To: [email protected] > Sent: Thursday, September 12, 2013 1:18 PM > > Subject: Re: REMEDY ADMIN NEEDED in Colorado > Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K > (Based on experience) - Contract Rate $38-48/hr > > > ** > Thank you Nathan! I'm sure most of us are > reading these replies thinking how crazy it is for folks to be > responding about how little money this is. I've been doing Remedy > administration since Remedy owned the company and still don't make > more than this job is offering. > Either I'm grossly underpaid or folks have forgotten what's it's like > to work for a company with benefits. I've never contracted as I've > always worked for a large company but the salary for this company > seems in line with what I've seen. Sorry, that's my 2 cents ;) > > > From: Action Request System discussion > list(ARSList) > [mailto:[email protected]] On Behalf Of Nathan Aker > Sent: Thursday, September 12, 2013 1:06 PM > To: [email protected] > Subject: Re: REMEDY ADMIN NEEDED in Colorado > Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K > (Based on experience) - Contract Rate $38-48/hr > > ** > I'm continually amazed at the amount of people > who chime in to ARSList to roast someone who posts a job for a > stationary basic Remedy position offering 6 figures as though they > have somehow insulted your worth and hurt your market value. This is > a stationary position for an ADMIN role, with opportunity for > conversion. This is not a 6mth - year long > CMDB architect position traveling to Iran people. I'm sure a 3-5 year > experienced person who wants a stable job with no travel would be very > interested... I know, I've helped interview and hire a number of > people in this range successfully over the last 5 years. > > Agreed this would be light for a traveling > senior contracting position for short term, but it's been clearly > stated it's not. > > Nathan Aker > ITSM Solution Architect > > > From: Action Request System discussion > list(ARSList) > [mailto:[email protected]] On Behalf Of David Charters > Sent: Thursday, September 12, 2013 11:17 AM > To: [email protected] > Subject: Re: REMEDY ADMIN NEEDED in Colorado > Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K > (Based on experience) - Contract Rate $38-48/hr > > ** > maybe they're just looking for newbies that > just know how to do real basic stuff > > > Sincerly, > > David Charters > Charters Technologies > 317-331-8985 > > > > -------- Original message -------- > From: Carl Wilson <[email protected]> > Date: 09/11/2013 8:32 PM (GMT-05:00) > To: [email protected] > Subject: Re: REMEDY ADMIN NEEDED in Colorado > Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K > (Based on experience) - Contract Rate $38-48/hr > > > ** > Don't normally chime in on these but .... > Wow, $340 - 360 USD a day is very low (UK > rates start at around £350+ = $550+ USD) ... Security clearance can > add a fair amount of value to that. > > BTW: How are you Matt, been a long time J (you > going to WWRUG?, I seen Mr David Savino is ...) > > > > Kind Regards, > > Carl Wilson > > > From: Action Request System discussion > list(ARSList) > [mailto:[email protected]] On Behalf Of Matt Moore > Sent: 11 September 2013 23:57 > To: [email protected] > Subject: Re: REMEDY ADMIN NEEDED in Colorado > Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K > (Based on experience) - Contract Rate $38-48/hr > > ** As stated in the job description, this is > an admin position, and the secret clearance can be processed. 48/hr is > above market rate for Colorado Springs, CO. Typically remedy > administrators in Colorado Springs will make $40-45/hr. All of our > certified/cleared folks are working with current clients of ours. The > most we are currently paying those contractors is 45/hr. Hopefully > this answers your questions! > On Wed, Sep 11, 2013 at 4:50 PM, Differ, > Alfred W CTR PHD NSWC, 210 <[email protected]> wrote: > With an active clearance? > > I hope not. > > -al > > > Alfred Differ - Sr. Database Engineer > NDTI / NSWC PHD > > > -----Original Message----- > From: Action Request System discussion > list(ARSList) > [mailto:[email protected]] On Behalf Of David Charters > Sent: Wednesday, September 11, 2013 3:45 PM > To: [email protected] > Subject: Re: REMEDY ADMIN NEEDED in Colorado > Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K > (Based on experience) - Contract Rate $38-48/hr > > $48.00/hr? Does anyone worth their Remedy salt > work for that kind of rate? Maybe 2 x 48? > > Sincerely, > > David Charters > Charters Technologies > 317-331-8985 > > > -----Original Message----- > From: Action Request System discussion > list(ARSList) > [mailto:[email protected]] On Behalf Of Matt Moore > Sent: Wednesday, September 11, 2013 6:06 PM > To: [email protected] > Subject: REMEDY ADMIN NEEDED in Colorado > Springs, CO > - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on > experience) - Contract Rate $38-48/hr > > ****Colorado Springs, CO - SECRET CLEARANCE - > 6 Month Contract to Hire - $80-100K (Based on experience) - Contract > Rate > $38-48/hr***** > > Top Three Skills: > 1.BMC Certified Administrator: BMC Remedy AR > System > 7.5 or higher 2.Producing technical requirements and design > documentation 3.Provide systems administration on servers that house > Remedy Applications > > Job Description: > > *Produce technical requirements and design > documentation that describes system requirements, performance > criteria, data flows, and end-user interfaces. > *Develop, change, test and deploy at least 5 > NEC Information Technology Infrastrusture Library (ITIL) processes > into Remedy processes averaged per month. > *Use the Remedy Administrator tool to tune and > modify Remedy escalations, notifications, filters, active links and > forms. > *Administer application data daily. > *Patch the Remedy Applications monthly or as > needed. > *Work with internal and external agencies to > ensure the Remedy suite of applications are being fully supported. > *Execute database queries, create database > tables, and tune database performance daily. > *Provide system administration on servers that > house the Remedy Applications. > > > Education/Experience: > * AA degree in IT, or related field, or a > combination of education and work experience equivalency. > * Must have excellent interpersonal skills > including tact and diplomacy. > * Must have excellent verbal and written > communications skills. > Other: > * Must have or be able to obtain Secret > security clearance * Must have CompTIA Security + certification * BMC > Certified > Administrator: BMC Remedy AR System 7.5 or higher > > > ALL OCCUPATIONS LISTED ABOVE RECEIVE THE > FOLLOWING > BENEFITS: > > HEALTH & WELFARE: $3.81 per hour or $152.40 > per week or $660.40 per month (TAX FREE) > > VACATION: 2 weeks paid vacation after 1 year > of service with a contractor or successor; 3 weeks after 5 years, 4 > weeks after > 15 years, and 5 weeks after 25 years. > Length of service includes the whole span of > continuous service with the present contractor or successor, wherever > employed, and with the predecessor contractors in the performance of > similar work at the same Federal facility. (Reg. 29 CFR 4.173) > > HOLIDAYS: A minimum of ten paid holidays per > year, New Year's Day, Martin Luther King Jr's Birthday, Washington's > Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, > Veterans' Day, Thanksgiving Day, and Christmas Day. (A contractor may > substitute for any of the named holidays another day off with pay in > accordance with a plan communicated to the employees involved.) (See > 29 CFR 4174) > Education/Experience: > * AA degree in IT, or related field, or a > combination of education and work experience equivalency. > * Must have excellent interpersonal skills > including tact and diplomacy. > * Must have excellent verbal and written > communications skills. > > Other: > * Must have or be able to obtain Secret > security clearance * Must have CompTIA Security + certification * BMC > Certified > Administrator: BMC Remedy AR System 7.5 or higher > > > > ______________________________________________________________________ > ______ > ___ > > UNSUBSCRIBE or access ARSlist Archives at > http://www.arslist.org/ "Where the Answers Are, and have been for 20 > years" > > > > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at > http://www.arslist.org/ "Where the Answers Are, and have been for 20 > years" > > > > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at > http://www.arslist.org/ > > "Where the Answers Are, and have been for 20 > years" > > _ARSlist: "Where the Answers Are" and have > been for > 20 years_ > _ARSlist: "Where the Answers Are" and have > been for > 20 years_ > _ARSlist: "Where the Answers Are" and have > been for > 20 years_ > _ARSlist: "Where the Answers Are" and have > been for > 20 years_ > This email (including any attachments) may > contain information that is private or business confidential. 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