We are a cloud-based customer as well. We have access to DEV and do all of our development work in that landscape. We then submit an RFC (Request for Change) to the Remedy On Demand CAB to review/sign off on the change and migrate it through the remaining landscapes based on an agreed upon schedule.
.: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, September 18, 2013 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Cloud ** I have been told that you can make the changes in your development server and that BMC makes the change in production. -----Original Message----- From: Kathy Morris <kathymorris...@aol.com<mailto:kathymorris...@aol.com>> To: arslist <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Sent: Wed, Sep 18, 2013 2:57 pm Subject: BMC Cloud ** Hi, We are using the cloud technology with BMC for ITSM applications. When you have an Admin account – what changes can the Customer’s development team make to the application? How does changes to Remedy applications work within the cloud? BMC mentioned they make changes – however we want to make the changes ourselves. Is this a situation where we have to quarrel about each change we want – how is this handled? _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
