Customers are given full access to development environment; customer
development team, those can be BMC professional services, external consulting
partners or customer's Remedy knowledgeable staff. All dev work done on DEV
environment are migrated to QA and PROD env by BMC Operations staff who are
actual admins of these cloud hosted sites. Since BMC owns the availability SLAs
for PROD site, no one other then BMC Ops can make any change in QA or PROD
themselves and so is the access restriction policy is there.
All customizations developed on DEV are reviewed by Customization Review Board
(CRB) to make sure this is a valid customization and will survive future
upgrades and does not have adverse impacts on environment performance. Once
approved by CRB, customer's can raise Support ticket requesting the
customization migration to other environments. No customization is promoted and
not approved by CAB (Change Review Board) until they are approved through CRB.
Regards,
Aditya
Sent from my BlackBerry® smartphone from !DEA
-----Original Message-----
From: "Tomasiewicz, Mike (Information Technology)"
<[email protected]>
Sender: "Action Request System discussion list(ARSList)"
<[email protected]>
Date: Wed, 18 Sep 2013 14:28:37
To: <[email protected]>
Reply-To: [email protected]
Subject: Re: BMC Cloud
We are a cloud-based customer as well. We have access to DEV and do all of our
development work in that landscape. We then submit an RFC (Request for Change)
to the Remedy On Demand CAB to review/sign off on the change and migrate it
through the remaining landscapes based on an agreed upon schedule.
.: Mike T :.
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Roger Justice
Sent: Wednesday, September 18, 2013 1:59 PM
To: [email protected]
Subject: Re: BMC Cloud
**
I have been told that you can make the changes in your development server and
that BMC makes the change in production.
-----Original Message-----
From: Kathy Morris <[email protected]<mailto:[email protected]>>
To: arslist <[email protected]<mailto:[email protected]>>
Sent: Wed, Sep 18, 2013 2:57 pm
Subject: BMC Cloud
**
Hi,
We are using the cloud technology with BMC for ITSM applications.
When you have an Admin account – what changes can the Customer’s development
team make to the application?
How does changes to Remedy applications work within the cloud?
BMC mentioned they make changes – however we want to make the changes ourselves.
Is this a situation where we have to quarrel about each change we want – how is
this handled?
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