Hi,
I'm trying to import new products using the 8.1 DMT.
The job hangs fairly early, and the arerror.log shows:
Mon Oct 07 23:52:44 2013 390634 : Error in plugin : Either job
Product_Catalog(Object Id null, Directory Id 000000000000000) does not
exist Or User Remedy Application Service is not allowed to access job
Product_Catalog (ARERR 8753)
Mon Oct 07 23:52:44 2013 390634 : An application command failed. (ARERR
4554)
Mon Oct 07 23:52:44 2013 Application-Delete-Entry "DMT:Action"
000000000006905
If I try to delete the record in DMT:Action manually, I receive this error:
Error in plugin : Either job Product_Catalog(Object Id null, Directory
Id 000000000000000) does not exist Or User Rick Phillips is not allowed
to access job Product_Catalog (ARERR 8753)
I've done some research, and found a lot of material to review regarding
plug-in errors (including one I posted earlier this year, but that
resolution doesn't work this time around). This has worked before, as
I've imported all of the foundation data using DMT (although it was
month's ago).
Any ideas? This issue is holding up UAT.
Thanks,
Rick
8.1 ARS/ITSM/CMDB
SQL
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