Carl,
Thanks for the response.
Your assessment was precisely what our problem was, although in our case
both the jobs and transformation were missing completely! Not sure what
happened there, but we imported the correct job/trans for the import
that I was doing (product catalog), and successfully completed the
import via DMT.
Next task is to determine how to move the remainder of the ITSM
(foundation?) jobs/trans to complete the set in spoon.
Not sure what happened to the original jobs/trans as I completed a
foundation data import via DMT as late as a couple of months ago.
Thanks again,
Rick
On 10/8/2013 10:58 AM, Carl Wilson wrote:
Hi Rick,
This is natural, you cannot query this form from either the User Tool or
Browser - so you can ignore this error.
I have had issue in the past with corrupt Jobs/Transformations in the
repository that threw the below types of errors (repository was corrupt).
Basically there was a mismatch between where the catalog points to for the
Job/Transformation and when it attempts to load the Job it cannot find it in
the catalog.
Check your Jobs/Transformations are available in the Spoon client for the
data you are loading and also check the AI "Jobs" form (UDM:Repoisitory:Job)
for the correct ID of the Job/Transform and that it lines up with what is
being called in the DMT Tool i.e. when you run the DMT Job (DMT:Job), it
calls the AI Job (Job/Transform) via an ID in the repository.
The import/export of the Spoon tool loads the Job/Transform into the
repository as an attachment - these can sometimes not be present or corrupt
and the ID's between the DMT Job (yes confusing as BMC are sharing
terminology) and actual repository AI Job do not match.
Kind Regards,
Carl Wilson
http://www.missingpiecessoftware.com/
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips
Sent: 08 October 2013 17:52
To: arslist@ARSLIST.ORG
Subject: Re: 8.1 DMT issue failure to import data...
Here is the last entry in the arjavaplugin.log
2013-10-08 11:47:18,810 ERROR [pool-4-thread-25]
com.bmc.arsys.pluginsvr.plugins.a (?:?) - getListEntryWithFields() FAILs in
plugin: ARSYS.ARDBC.PENTAHO ERROR (8753): Error in plugin; Get List Entry
With Fields not supported on form UDM:Execution
On 10/8/2013 9:03 AM, Rick Phillips wrote:
Hi,
I'm trying to import new products using the 8.1 DMT.
The job hangs fairly early, and the arerror.log shows:
Mon Oct 07 23:52:44 2013 390634 : Error in plugin : Either job
Product_Catalog(Object Id null, Directory Id 000000000000000) does not
exist Or User Remedy Application Service is not allowed to access job
Product_Catalog (ARERR 8753) Mon Oct 07 23:52:44 2013 390634 : An
application command failed.
(ARERR 4554)
Mon Oct 07 23:52:44 2013 Application-Delete-Entry "DMT:Action"
000000000006905
If I try to delete the record in DMT:Action manually, I receive this
error:
Error in plugin : Either job Product_Catalog(Object Id null, Directory
Id 000000000000000) does not exist Or User Rick Phillips is not
allowed to access job Product_Catalog (ARERR 8753)
I've done some research, and found a lot of material to review
regarding plug-in errors (including one I posted earlier this year,
but that resolution doesn't work this time around). This has worked
before, as I've imported all of the foundation data using DMT
(although it was month's ago).
Any ideas? This issue is holding up UAT.
Thanks,
Rick
8.1 ARS/ITSM/CMDB
SQL
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