I attended a session with Ashitosh Deshpande who is the BMC lead engineer for the mid-tier. Here are a quick set of pointers from him during his session. 1. Set Themis tier to preload the cache. After elegantly starting tomcat shut it down elegantly. It may take several minutes since this writes the entire index it just created to the disk. 2. Make a copy of the cache folder. ( they are right now working on along this automatic where a copy of the folder is maintained and is copied over ) 3. Never flush cache unless you want to rebuild everything. Always SYNC cache. Sync will rebuild the changed objects on the mid tier instead of all the objects. (You may have to do this on every server based on if you are on a server group.) 4. Reset the IE or Firefox browser cache on the client machine. Also, it may be a good idea to flush the storage cache for the flash plugin. We have seen that this is set to 100 k by default and may be the culprit especially for menus. ( there is a known bug with the menus where it causes cache corruption, but sync and flush cache on the client will help) 5. If you have the thick client it maybe a good idea to pull up the incident there just to make sure that the corruption is in the mid-tier or the client and not the AR Server.
Let me know if these steps help. Thanks, Sent from my iPhone > On Oct 9, 2013, at 8:08 AM, LJ LongWing <[email protected]> wrote: > > ** > Chuck, > What you are seeing is classic cache corruption. The fix is to flush the > cache, which of course can be 'bad' for performance, so it should be done at > a time that the server is not in heavy use. > > >> On Wed, Oct 9, 2013 at 6:29 AM, SUBSCRIBE arslist Chuck Benesh >> <[email protected]> wrote: >> Hi, >> >> We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've >> been having an issue with Remedy displaying a "corrupted" incident form. >> Fields are missing, or in the wrong place. The attachment shows a current >> example, where the Assignee field displays instead of the Summary field. If >> they user enters a value and submits, they get an error that Summary can't >> be blank. >> >> There is a lot more I could say about this, and what we've tried. But, I'm >> wondering if anybody else has seen this, and been able to fix it. >> >> Thanks, >> >> Chuck >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
